Senior Director, Professional Services

Cohesity

Lead Professional Services delivery for Cohesity in the Americas region. Drive customer outcomes and build a high-performing team in data security and management.

Posted 7/12/2026full-timeHeathrow • California, Florida • 🇺🇸 United StatesSenior💰 $192,960 - $241,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading Professional Services organizations, managing regional P&L, and driving customer outcomes through effective collaboration with cross-functional teams. Proven ability to build and develop high-performing teams while navigating complex enterprise environments.

Highest-signal resume keywords

10+ Years Leading Professional ServicesRegional P&L ManagementCross-Functional CollaborationCustomer Engagement at C-LevelTeam Development and Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

P&L ManagementCapacity PlanningUtilization ManagementMargin ManagementProject GovernanceData AnalysisCustomer Lifecycle ManagementImplementation and Adoption StrategiesOperational ExcellenceChange Management

Soft Skills

Excellent CommunicationExecutive PresenceInfluencing ChangeComfort with AmbiguityLeadership Development

Industry Keywords

Enterprise SoftwareCloud ServicesData SecurityCustomer SuccessSales AlignmentPost-Merger IntegrationOperating-Model TransformationStrategic AccountsDelivery ExcellenceCustomer Outcomes

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Lead the unified AMERs Service Delivery organization, bringing together different heritage teams under a single leadership structure focused on consistency, scale, and customer outcomes.
Own the AMERs regional P&L - driving revenue, margin, utilization, and attach across the portfolio of services delivered in the region.
Partner closely with AMERs Sales, Customer Success, and Channel leadership to align on services attach, scope discipline, and joint customer outcomes.
Drive delivery excellence and project governance across the region — RAG cadence, scope and margin discipline, escalation management, and consistent customer experience on every engagement.
Develop, retain, and recruit senior delivery leaders, Residency Engineers, Solution Architects, Consultants, and Project Managers to build a world-class regional team.
Own the executive customer relationships for our most strategic AMERs accounts, acting as a senior trusted advisor and the accountable Cohesity leader on the highest-stakes engagements.
Use operational and financial data to identify trends, risks, and opportunities — and partner with global PS leadership to bring AMERs insight into the broader strategy.

Requirements

What you’ll need

10+ years of experience leading Professional Services or Customer Delivery organizations at scale in enterprise software, cloud, or data security companies.
Proven experience managing a regional or multi-region P&L — including utilization, margin, attach rate, and capacity planning.
Track record of building, consolidating, or scaling delivery teams through periods of rapid growth, post-merger integration, or operating-model transformation.
Deep understanding of enterprise customer lifecycles — implementation, adoption, optimization, and renewal — and how Professional Services drives outcomes at each stage.
Strong track record partnering cross-functionally with Sales, Renewals, Customer Success, Support, Channel and Product to drive customer outcomes and expansion.
Excellent communication and executive presence, with experience engaging C-level customers and acting as the senior Cohesity face on strategic accounts.
Demonstrated ability to develop senior leaders and build leadership depth across a regional organization.
Comfort leading through ambiguity, influencing change across a matrix, and driving outcomes in a high-growth environment.

Benefits

Comp & perks

health and wellness benefits
vacation
paid holidays and refresh days
401(k) retirement plan
life and disability insurance coverages
comprehensive benefits framework