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Cohesity

Technical Support Engineer

Cohesity

Technical Support Engineer at Cohesity providing AI-powered data security solutions. Responding to technical inquiries and supporting customers with cloud platforms.

Posted 6/6/2026full-timeRemote • 🇭🇰 Hong KongMid-LevelSeniorWebsite

Tech Stack

Tools & technologies
Cloud

About the role

Key responsibilities & impact
  • Respond to customer inquiries for an assigned product(s) within a Technical Support Engineer environment
  • Provide technical support to Cohesity customers, partners, and field support staff
  • Work with Cohesity customers, partners, and field reps by answering technical questions
  • Resolve cases per productivity, performance, and SLA standards and support goals
  • Research, document, and collaborate on cases as required
  • Author or update technical documents into Knowledge Management for inclusion into support knowledge base
  • Participate in the Technical Support Engineer Process Community Meetings and Innovation Teams
  • Mentor and assist other technical support engineers in the knowledge of product and processes

Requirements

What you’ll need
  • 4+ years of Sys Admin or related enterprise Technical Support experience
  • Experience in Net Backup and Data Protection
  • Language proficiency in Mandarin a must
  • Diploma holders / Graduates / Postgraduates in Engineering / Science
  • 4+ years’ experience providing 2nd /3rd level support in an enterprise class product company, or 4+ years’ experience working in a LIVE production environment or datacenter with heterogeneous IT infrastructure
  • 3+ years’ experience of public and/or private cloud platform experience preferred
  • Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making

Benefits

Comp & perks
  • Flexible working arrangements
  • Health insurance
  • Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
Technical SupportSys AdminNet BackupData Protection2nd Level Support3rd Level SupportCloud PlatformsAI ToolsKnowledge ManagementTechnical Documentation
Soft Skills
Customer ServiceMentoringCollaborationProblem SolvingCommunicationProductivity EnhancementWorkflow StreamliningDecision Making
Certifications
DiplomaGraduatePostgraduate