Technical Support Engineer

Cohesity

Technical Support Engineer at Cohesity providing AI-powered data security solutions. Responding to technical inquiries and supporting customers with cloud platforms.

Posted 6/6/2026full-timeRemote • 🇭🇰 Hong KongMid-LevelSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportSys AdminNet BackupData Protection2nd Level Support3rd Level SupportCloud PlatformsAI ToolsKnowledge ManagementTechnical Documentation

Soft Skills

Customer ServiceMentoringCollaborationProblem SolvingCommunicationProductivity EnhancementWorkflow StreamliningDecision Making

Tools & Technologies

CohesityEnterprise Class ProductsHeterogeneous IT InfrastructureLIVE Production EnvironmentDatacenter

Certifications & Qualifications

DiplomaGraduatePostgraduate

Industry Keywords

Technical Support EngineerSLA StandardsProduct SupportProcess Community MeetingsInnovation Teams

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Respond to customer inquiries for an assigned product(s) within a Technical Support Engineer environment
Provide technical support to Cohesity customers, partners, and field support staff
Work with Cohesity customers, partners, and field reps by answering technical questions
Resolve cases per productivity, performance, and SLA standards and support goals
Research, document, and collaborate on cases as required
Author or update technical documents into Knowledge Management for inclusion into support knowledge base
Participate in the Technical Support Engineer Process Community Meetings and Innovation Teams
Mentor and assist other technical support engineers in the knowledge of product and processes

Requirements

What you’ll need

4+ years of Sys Admin or related enterprise Technical Support experience
Experience in Net Backup and Data Protection
Language proficiency in Mandarin a must
Diploma holders / Graduates / Postgraduates in Engineering / Science
4+ years’ experience providing 2nd /3rd level support in an enterprise class product company, or 4+ years’ experience working in a LIVE production environment or datacenter with heterogeneous IT infrastructure
3+ years’ experience of public and/or private cloud platform experience preferred
Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making

Benefits

Comp & perks

Flexible working arrangements
Health insurance
Professional development opportunities