Senior Director, Customer Success

Cohesity

Senior Director of Customer Success leading EMEA initiatives at Cohesity. Developing strategies and enhancing customer engagement through AI-driven insights.

Posted 5/26/2026full-timeRemote • 🇬🇧 United KingdomSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Develop a comprehensive Customer Success strategy across high-touch and low-touch motions, aligned to customer segmentation, and differentiated paid vs. free offerings for both cloud and on-prem products
Leverage AI-driven insights, automation, and predictive analytics to enhance customer engagement, improve operational efficiency, and scale Customer Success motions across segments
Implement Customer Success best practices consistently across the organization and drive standardization through a unified CRM platform
Build, lead, and scale a high-performing, multi-geography Customer Success team across Europe
Serve as a key member of the global Customer Success leadership team, shaping the vision, strategy, and decision-making for the organization
Deliver strong renewal and expansion outcomes through proactive account management, risk mitigation, and escalation prevention
Engage effectively across customer organizations, from operational leaders to C-level stakeholders, based on business needs

Requirements

What you’ll need

18+ years of progressive experience in roles such as Solution Architecture, Product Management, CS, TAM, Pre-Sales, Escalation, or Professional Services
Bachelor's degree in a relevant field (Computer Science preferred) or equivalent experience
Proven experience building, scaling, and leading Customer Success teams
Strong expertise in CS strategy, best practices, and tooling, including emerging AI-driven CS capabilities
Successful track record running high-touch, low-touch, and digital-touch CS motions
Proficiency in at least one domain: Data Protection, Data Security, Storage, Virtualization, Cloud, or related technologies
Solid account management background
High emotional intelligence and strong cross-functional collaboration skills

Benefits

Comp & perks

Health insurance
401(k) retirement plans
Paid time off
Flexible work arrangements
Professional development opportunities
Stock options

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Customer Success strategyAI-driven insightspredictive analyticsCRM platformaccount managementrisk mitigationescalation preventionData ProtectionData SecurityCloud

Soft Skills

leadershipemotional intelligencecross-functional collaborationcommunicationstrategic thinkingproblem-solvingteam buildingoperational efficiencycustomer engagementstakeholder management

Certifications

Bachelor's degree in Computer Sciencerelevant certifications in Customer Successcertifications in Data Securitycertifications in Cloud technologiescertifications in Project Managementcertifications in AI technologiescertifications in Data Protectioncertifications in CRM toolscertifications in Leadershipcertifications in Account Management