Design, develop, and deliver technical training for customers, partners, and internal teams through instructor-led, virtual, and self-paced formats.
Develop structured training content, including presentations, written materials, and supporting assets that clearly explain technical concepts and workflows.
Create and maintain hands-on lab activities that reflect real-world deployments and operational workflows.
Work closely with subject matter experts to define learning objectives and course structure.
Keep training materials current with new product introductions, enhancements, and platform updates.
Contribute to certification programs by developing and validating assessment questions and learning materials.
Collect feedback and usage insights to continuously improve training content and learner readiness for real-world use.
Deliver technical training sessions for customers, partners, and internal teams in virtual and in-person settings, clearly communicating complex technical concepts to diverse technical audiences.
Support course logistics and scheduling to ensure smooth delivery.
Assist with onboarding and enablement of other trainers by sharing content, context, and best practices.

Requirements

Bachelor’s degree or equivalent practical experience
8 + years of proven experience designing, developing, and delivering technical training content
8 + years experience in enterprise IT technologies such as storage, backup, virtualization, and cloud platforms
Familiarity with developing web-based training using tools such as Articulate or Adobe Captivate
Experience building hands-on labs, demos, or technical exercises
Strong written and verbal communication skills
Ability to manage multiple workstreams and meet delivery timelines
Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making.

Benefits

Health and wellness benefits
Vacation
Paid holidays and refresh days
401(k) retirement plan
Life and disability insurance coverages

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical training designcontent developmenthands-on lab activitiesassessment question developmentweb-based trainingenterprise IT technologiesstoragebackupvirtualizationcloud platforms

Soft Skills

strong written communicationstrong verbal communicationtime managementability to manage multiple workstreamscollaboration with subject matter expertsfeedback collectionlearner readiness improvementonboarding supportbest practices sharingclear communication of complex concepts

Certifications

Bachelor's degree