Cohesity

Technical Support Engineer

Cohesity

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇬🇧 United Kingdom

Visit company website
✨ AI Apply
Apply

Job Level

Mid-LevelSenior

Tech Stack

NFSVMware

About the role

  • Work with Cohesity customers to provide a timely resolution to technical issues.
  • Use available tools to investigate and troubleshoot technical issues
  • Record customer interactions, including investigation, troubleshooting, and the resolution of issues
  • Work closely with Cohesity engineering and account management teams
  • Demonstrate considerable judgment in selecting methods and techniques for obtaining solutions
  • Provide the best experience possible for Cohesity customers
  • Manage workload to ensure that all customer issues are resolved in a timely manner
  • Assist in the development of comprehensive and reusable self-service solutions for future incidents
  • Develop knowledge base articles.
  • Determine and communicate recommendations on Support readiness for new products and features
  • Provide feedback to improve product quality/functionality

Requirements

  • 3+ years experience as an Enterprise Technical Support Engineer
  • Strong communication and customer handling skills
  • Experience working in a Storage, Networking and/or Virtualization environment
  • Strong understanding of Operating Systems
  • Ability to analyse system diagnostics and clearly articulate the issue for the customer
  • Good understanding of debugging utilities, with an emphasis on tcpdump, strace, wireshark
  • Experience with remote file access protocols, including NFS, SMB (CIFS)
  • Solid experience with storage-related concepts, including virtualization and data protection (e.g. VMware, Commvault, Symantec, DellEMC, NetApp)
  • Performance analysis experience
  • Bachelor's Degree in Computer Science, Computer Networking or related with experience OR MS degree in Computer Science, Computer Networking or related
  • Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making.
Benefits
  • Hybrid work at its finest
  • Professional development opportunities
  • Comprehensive and reusable self-service solutions for future incidents
  • Opportunities for feedback to improve product quality/functionality

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical supportsystem diagnosticsdebugging utilitiestcpdumpstracewiresharkremote file access protocolsNFSSMBstorage-related concepts
Soft skills
communication skillscustomer handling skillsjudgmentproblem-solvingworkload management
Certifications
Bachelor's Degree in Computer ScienceBachelor's Degree in Computer NetworkingMS degree in Computer ScienceMS degree in Computer Networking