Assistant Manager – Technical Services
Knauf Australia
Product Solution Manager
Cognyte
full-time
Posted on:
Location Type: Office
Location: Pune • 🇮🇳 India
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Lead customer workshops to capture needs, constraints, operational context, and success criteria
- Gather and document customer requirements, translating them into clear, actionable product and technical specifications
- Showcase product capabilities and guide customers through relevant use cases to maximize adoption and value realization
- Plan and lead customer training activities
- Support proposal development in collaboration with Sales and Pre-Sales, tailoring solutions to government client needs
- Translate customer insights into actionable product requirements informing development planning and roadmap decisions
- Actively participate in Agile ceremonies such as sprint planning, backlog grooming, and refinement sessions
- Contribute to project delivery planning, defining scope, delivery milestones, resource needs, and risk mitigation strategies
- Review and assess Change Requests (CRs) for feasibility, impact, and roadmap alignment
- Help prioritize customer requests with Product Management and R&D, balancing customer value with delivery capacity
- Support development team with issue root cause analysis to ensure timely resolution and product quality
- Maintain deep product knowledge and deliver operational/methodology training for customers
- Collaborate across Sales, Product, Engineering, Delivery, corporate, R&D, and support functions
- Support pre-sale activities (discovery, RFP/RFI/RFQ, proposals) and push new business
Requirements
- Strong familiarity with Telecom / Telephony / Cellular / Analytics Domain and IP network technologies (MUST)
- Hands-on experience in SIGINT collection systems within Intelligence, Security, or Cyber domains (strong advantage)
- Proven experience in customer-facing solution roles such as Product Manager, Solution Consultant, or Pre-Sales Engineer
- Ability to translate technical concepts into business value and vice versa
- Experience working with Agile teams, participating in sprint planning, and backlog grooming (advantage)
- Experience in training & documentation creation or as a technical instructor (nice to have)
- Bachelor’s degree in computer science, Engineering, or a related field
- Excellent English skills
- Willingness to travel to client locations as needed (up to 30% of time)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
AgileSIGINT collection systemstechnical specificationscustomer requirementsissue root cause analysistraining creationdocumentation creationproduct managementsolution consultingpre-sales engineering
Soft skills
customer-facingcommunicationcollaborationproblem-solvingtrainingorganizationalleadershipadaptabilityanalytical thinkingvalue realization