Cognite

Technical Account Manager

Cognite

full-time

Posted on:

Location Type: Hybrid

Location: Houston • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

Cloud

About the role

  • Architect with Impact: Work with central customer IT teams to align on a target architecture for CDF across their enterprise and ensure fit within their ecosystem.
  • Collaborate Across Pre-Sales and Field Engineering: Partner with Field Engineering and Solution Architects during pre-sales to ensure technical continuity into deployment. TAMs provide customer context and future-state alignment to help accelerate early value realization and ensure a strong post-sale handover.
  • Deploy with Confidence: Guide secure solution deployments (IAM, networking, data pipelines), ensuring alignment with Cognite best practices and supportable design.
  • Drive Value Realization: Partner with Customer Success, Services Delivery, and Value Engineering to align architecture and use case roadmap with customer business goals.
  • Support Scalable Adoption: Co-develop adoption programs, facilitate end-user feedback loops, and support Enablement in scaling best practices across accounts.
  • Identify and Surface Expansion Opportunities: Act as a trusted advisor who understands the customer's evolving needs and business priorities. While not responsible for direct sales, TAMs play a critical role in identifying new use cases and scaling opportunities that Customer Business Executives (CBEs) can engage on commercially.
  • Catalyze Expansion: Provide technical insight to Account Management and CBEs to accelerate and de-risk expansion and renewal opportunities.
  • Activate Partners: Collaborate with Solution Partners and validate technical quality of partner-delivered solutions for your assigned accounts.
  • Close the Feedback Loop: Be the voice of the customer to Product and Engineering; especially around product limitations, roadmap priorities, and repeatability.
  • Champion Cognite Culture: Model curiosity, empathy, and speed in cross-functional collaboration to bring out the best in our teams and our customers.

Requirements

  • Bachelor Degree in Computer Science, Data Engineering, Technology or similar (Masters preferred)
  • 5+ years experience (Manager/Director) as a data/solution/enterprise architect, software developer or similar, preferably having worked with one or more of Cognite’s target industry domains (O&G, Manufacturing, P&U) and gained familiarity with common source systems, data types etc.
  • Proven ability to connect with and coach technical stakeholders, building credible relationships on various levels of the organisation
  • Confidence to negotiate requirements with customers and colleagues, preferably with experience from consulting
  • Experience with technical topics such as enterprise integration strategies and design, data and analytics stacks, public cloud, identity providers and network security concepts
  • Experience hosting technical sessions with customers and colleagues, including workshops, demos and similar
  • Experience with Git, CI/CD and deployment environments
Benefits
  • Competitive compensation
  • 401(k) with employer matching
  • Competitive health, dental, vision & disability coverages for employees and all dependents
  • Unlimited PTO
  • Paid Parental Leave Program
  • Employee Stock Purchase Program (ESPP)
  • Employee Referral Program
  • Join a team of 60+ different nationalities 🌐 with Diversity, Equality and Inclusion (DEI) in focus 🤝.
  • A highly modern and fun working environment with sublime culture across the organization, follow us on Instagram @cognitedata 📷 to know more
  • Opportunity to work with and learn from some of the best people on some of the most ambitious projects found anywhere, across industries
  • Join our HUB 🗣️ to be part of the conversation directly with Cogniters and our partners.
  • Paid mobile phone and WiFI

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data architecturesolution architectureenterprise architecturedata engineeringenterprise integration strategiesdata analyticspublic cloudnetwork securityIAMCI/CD
Soft skills
collaborationcoachingnegotiationrelationship buildingcustomer engagementcross-functional collaborationcuriosityempathycommunicationfacilitation
Certifications
Bachelor Degree in Computer ScienceBachelor Degree in Data EngineeringBachelor Degree in TechnologyMasters Degree (preferred)