Business Operations Specialist, Customer Success
Traba
Salary
💰 $75,000 - $80,000 per year
Job Level
Mid-LevelSenior
About the role
- Lead the full lifecycle of product development within The Lab, including staffing new projects in collaboration with the Director of The Lab, Chief Membership Officer, and content teams; launching kickoff meetings; and managing ongoing development and quality control.
- Drive product development forward with a persistent, solutions-oriented approach - navigating uncertainty, mitigating risks, and overcoming obstacles with agility and focus.
- Maintain a deep awareness of the challenges educators face in the field today and apply an entrepreneurial lens to identify and advance real-world, impactful solutions.
- Work closely with the development team to communicate business needs and priorities and collaborate on understanding the technical effort required for feature analysis and value assignment.
- Collaborate with the Director of The Lab and Chief Membership Officer to develop and refine product management processes, tools, and templates, ensuring efficient communication, decision-making, and product delivery.
- Unite key stakeholders and internal groups throughout the development process to advocate for the shared vision of the product.
- Identify key performance metrics and analyze data to recommend market opportunities and enhancements.
- Develop implementation plans and budgets for potential product builds, including allocating staff and consultant resources.
- Oversee product development lifecycle for Innovation Lab projects and products, managing project schedules, risks, and ensuring timely delivery.
- Offer subject-matter expertise to ensure the technical soundness and effectiveness of Membership Services products.
- Ensure high-quality execution of product initiatives by proactively identifying risks, developing contingency plans, and maintaining accountability for timely delivery.
- Project Implementation: Assist in managing project schedules by working with Project/Grant Managers to facilitate internal schedule reviews, track consultant work and invoices, and update schedules and deliverable dates as projects progress.
- Maintain consistent and proactive communication with project teams and clients to ensure work remains on track.
- Complete and distribute weekly and monthly project status reports.
- Participate in routine project meetings (both internal and external) and maintain detailed and accurate notes, work products, and key decision points.
- Provide meeting support to project/grant teams, including preparing support materials, agendas, slide presentations, and meeting minutes.
- Assist with scheduling and calendaring across projects as needed.
- Develop process documents, standard language, and templates as assigned.
- Ensure internal documents and folders are consistently named, organized, and updated according to project guidelines and specifications.
- Perform duties and fulfill responsibilities that may, from time to time, include related or unrelated tasks.
Requirements
- Bachelor’s Degree required
- A minimum of three (3) years of related experience in the education or nonprofit sector required; teaching experience a plus
- Experience in product management and/or business development required
- Demonstrated experience in project management and/or coordination required
- Proficient with technology, including Microsoft Excel, Word, PowerPoint, online project management tools, and collaboration tools required
- Experience creating business plans, product strategy, roadmaps and use scenarios required
- Excellent verbal and written communication skills
- Problem solver with a respectful and collaborative approach
- Ability to collaborate with internal and external stakeholders to discern business value, assess needs, and negotiate and prioritize projects to achieve a common goal
- Strong organizational skills and attention to detail
- Ability to operate with a high sense of urgency and personal initiative, responding to multiple time-sensitive deadlines while maintaining good coordination and communication with colleagues and staff
- Demonstrable success in taking products through the product development lifecycle, from product strategy, requirements definition to design, development, and product launch
- Strong knowledge of product, strategy, and business development best practices
- Anticipated Travel (may include local, national, and/or international travel): Limited travel (0-10%); Travel to Annual All Staff Company Meeting required
