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Cogna Educação

Administrative Assistant – Back Office

Cogna Educação

. Attend to support tickets via the student platform and internal unit platforms.

Posted 5/22/2026full-timeValinhos • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Attend to support tickets via the student platform and internal unit platforms.
  • Respond to student tickets within the deadlines established by the team.
  • Ensure customer satisfaction through effective communication and problem resolution.
  • Maintain a high standard of quality in all interactions with students.

Requirements

What you’ll need
  • High school diploma or equivalent
  • Basic to intermediate proficiency with Microsoft Office
  • Strong reading and writing skills
  • Good communication skills
  • Ability to work in a team
  • Sense of ownership
  • Customer-focused mindset

Benefits

Comp & perks
  • Profit-sharing: celebrating results is part of the Cogna way.
  • Meal or food allowance: provided on a flexible benefits card.
  • Health insurance: a comprehensive medical plan with dependent coverage and co-payment.
  • Dental insurance: available to help keep your smile healthy.
  • Undergraduate and graduate scholarships: access to our educational units for you and eligible dependents (spouse and children).
  • Birthday day off: choose a day to relax and celebrate.
  • SESC partnership: access to a range of opportunities to improve quality of life.
  • Univers pharmacy partnership: discounts on a variety of medications.
  • Corporate university: various learning paths and free courses in our corporate university to keep growing with us.
  • Wellhub (Gympass): to help you stay active in your daily routine.
  • Ninho Program: a program dedicated to families expecting a new baby.
  • Valoriza - Internal Recruitment Program: to boost your career through internal opportunities.

ATS Keywords

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Hard Skills & Tools
Microsoft Office
Soft Skills
communicationproblem resolutioncustomer satisfactionteamworksense of ownershipcustomer-focused mindsetreading skillswriting skills
Certifications
high school diploma