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Administrative Assistant
Cogna Educação. Provide internal customer support with a focus on assisting the commercial department .
About the role
Key responsibilities & impact- Provide internal customer support with a focus on assisting the commercial department
- Validate and review academic and administrative documents
- Open, track and respond to internal support tickets
- Support enrollment, re-enrollment and academic regularization processes
- Perform curriculum analysis, verifying course compatibility and documentation
- Provide operational support to units and commercial teams
- Update information in internal systems and ensure correct handling of processes
- Assist in monitoring outstanding issues and deadlines related to academic and commercial requests
- Ensure quality, organization and agility in all interactions
- Support the corporate team with administrative routines of the department
Requirements
What you’ll need- High school diploma or currently enrolled in higher education
- Experience with administrative routines and internal customer service
- Knowledge and experience with the SAA system
- Experience with internal commercial activities and operational support
- Experience in curriculum analysis and on-site unit service
- Basic computer skills and proficiency in Microsoft Office
Benefits
Comp & perks- Profit-sharing: celebrating results is part of Cogna’s culture.
- Meal or food allowance: provided via a flexible benefits card.
- Medical assistance: comprehensive health plan with dependent coverage and co-participation.
- Dental care: available to help keep your smile healthy.
- Undergraduate and graduate tuition scholarships: access to scholarships at our educational institutions for you and eligible dependents (spouse and children).
- Birthday day off: choose a day to relax and celebrate.
- SESC partnership: access to services and programs that help improve quality of life.
- Univers pharmacy agreement: discounts on a variety of medications.
- Corporate university: various learning paths and free courses at our corporate university to help you continue developing with us.
- Wellhub (Gympass): to help you stay active in your daily life.
- Ninho Program: a program dedicated to families expecting a new baby.
- Valoriza - Internal Recruitment Program: to boost your career through internal opportunities.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
curriculum analysisdocument validationadministrative supportinternal customer serviceoperational supportticket trackingMicrosoft OfficeSAA system
Soft Skills
organizationagilitycommunicationcustomer focus
Certifications
high school diplomahigher education enrollment