Senior Customer Service

Cogna Educação

Analyst handling customer service inquiries and conflicts for Cogna, Brazil's top educational services provider. Collaborating with teams for efficient solutions and customer satisfaction.

Posted 5/5/2026full-timeSão Paulo • 🇧🇷 BrazilSeniorWebsite

About the role

Key responsibilities & impact

Provide service to clients in your portfolio with effective communication, ensuring satisfaction and problem resolution.
Use internal customer service systems to record and track requests and complaints.
Analyze service area data.
Handle complaints professionally, demonstrating empathy and patience.
Collaborate with the team to improve processes and deliver efficient solutions.
Keep requests organized and follow internal procedures to ensure quality service.
Demonstrate resilience in challenging situations, maintaining a resolution-focused approach.

Requirements

What you’ll need

Bachelor's degree (completed)
Proven experience in customer service and conflict resolution.
Customer service certifications are a plus.
Skills such as verbal and written communication, empathy, patience, teamwork, resilience, and organization.

Benefits

Comp & perks

Profit sharing: celebrating results is part of Cogna's culture.
Meal or food allowance: on a flexible benefits card.
Health care: a comprehensive health plan, including dependent coverage and co-payment.
Dental care: available to keep your smile healthy.
Undergraduate and graduate scholarships: access to our educational units for you and your dependents (spouse and children).
Birthday day off: choose a day to relax and celebrate.
SESC partnership: opens doors to numerous opportunities to improve quality of life.
Univers pharmacy partnership: discounts on a variety of medications.
Corporate university: various free learning paths and courses at our corporate university to keep growing with us.
Wellhub (Gympass): so you can stay active in your daily life.
Ninho Program: a program dedicated to families expecting a new baby.
Valoriza — Internal Recruitment Program: to boost your career through internal opportunities.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

communicationempathypatienceteamworkresilienceorganizationconflict resolution

Certifications

customer service certifications