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Customer Insights Analyst – Mid Level
Cogna EducaçãoAnalista de Customer Insights focusing on Customer Experience research. Join Cogna, an educational services leader impacting millions.
About the role
Key responsibilities & impact- Build, monitor, and recommend continuous improvements to research processes.
- Plan, execute, and analyze customer experience research, including sampling, questionnaire design, and fieldwork oversight.
- Manage research projects with partner institutes, ensuring on-time delivery and high-quality results.
- Prepare clear, concise, and engaging reports and presentations that communicate findings and recommendations to diverse audiences, including senior management.
Requirements
What you’ll need- Knowledge of quantitative customer experience research methodologies, such as NPS and satisfaction studies.
- Experience with survey tools, questionnaire programming, and data processing.
- Strong customer orientation with a passion for understanding behaviors and needs.
- Ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines.
- Familiarity with Microsoft Office (advanced Excel and PowerPoint).
- Ability to analyze complex data and translate insights into strategic recommendations is a plus.
Benefits
Comp & perks- Profit-sharing: celebrating results is part of how we do things at Cogna.
- Meal or food allowance: delivered via a flexible benefits card.
- Health insurance: a comprehensive health plan with dependent coverage and co-payment options.
- Dental care: available to keep your smile healthy.
- Tuition scholarships for undergraduate and graduate studies: available for you and your dependents (spouse and children) at our educational institutions.
- Day off on your birthday: choose a day to relax and celebrate.
- SESC partnership: access to a range of opportunities to improve quality of life.
- Univers pharmacy partnership: discounts on a variety of medications.
- Corporate university: multiple free learning paths and courses through our corporate university to support your development.
- Wellhub (Gympass): benefits to help you stay active day-to-day.
- Ninho Program: a program dedicated to families expecting a new baby.
- Valoriza – Internal Recruitment Program: to boost your career through internal opportunities.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
quantitative research methodologiesNPSsatisfaction studiessurvey toolsquestionnaire programmingdata processingdata analysisstrategic recommendations
Soft Skills
customer orientationproject managementprioritizationdeadline managementcommunication