Cogna Educação

Junior Customer Service Analyst

Cogna Educação

full-time

Posted on:

Location Type: Hybrid

Location: Valinhos • Brazil

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Job Level

Junior

About the role

  • Provide clear and objective customer service, aiming to resolve issues and manage complaints;
  • Use CRM systems to log and track customer interactions;
  • Handle conflicts and negotiations with empathy and proactivity;
  • Work collaboratively in a team, maintaining organization and adaptability to company processes;
  • Use Microsoft Office suite to prepare reports and internal communications;
  • Apply sales techniques and process management practices to improve customer service;
  • Maintain clear verbal and written communication in all activities performed.

Requirements

  • Bachelor's degree completed or in progress in a field related to customer service;
  • Training or courses in customer service;
  • Knowledge of sales techniques and process and people management;
  • Ability to handle conflicts and negotiations;
  • Fluency in Portuguese, both spoken and written;
  • Ability to work effectively in a team;
  • Proactive, organized, adaptable, empathetic, and patient.
Benefits
  • Profit-sharing: celebrating results is part of the Cogna way.
  • Meal or food allowance: provided via a flexible benefits card.
  • Medical coverage: comprehensive health plan with dependent inclusion and co-pay options.
  • Dental coverage: available to keep your smile healthy.
  • Undergraduate and graduate scholarship programs: access to our educational institutions for you and your dependents (spouse and children).
  • Birthday day off: choose a day to relax and celebrate.
  • SESC partnership: access to opportunities that improve quality of life.
  • Univers pharmacy partnership: discounts on a variety of medications.
  • Corporate university: multiple learning paths and free courses through our corporate university to help you keep growing with us.
  • Book discounts: savings on top titles from our publishing houses.
  • Wellhub (Gympass): tools to help you stay active in your daily life.
  • Ninho Program: a program dedicated to families expecting a new baby.
  • Valoriza - Internal Recruitment Program: boost your career through internal opportunities.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
CRM systemssales techniquesprocess management
Soft skills
customer serviceconflict resolutionnegotiationempathyproactivityteamworkorganizationadaptabilitycommunicationpatience
Certifications
Bachelor's degree in customer service