Cogna Educação

Junior Customer Service Analyst – Ombudsman

Cogna Educação

full-time

Posted on:

Location Type: Hybrid

Location: Valinhos • Brazil

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Job Level

Junior

About the role

  • Provide clear and concise customer service, focusing on problem resolution and complaint management;
  • Use CRM systems to record and track customer interactions;
  • Handle conflicts and negotiations with empathy and proactivity;
  • Work collaboratively in a team, maintaining organization and adaptability to company processes;
  • Use Microsoft Office to prepare reports and internal communications;
  • Apply sales techniques and process management to improve customer service;
  • Maintain verbal and written fluency in all tasks performed.

Requirements

  • Degree completed or in progress in areas related to customer service;
  • Training courses in customer service;
  • Knowledge of sales techniques and process and people management;
  • Ability to handle conflicts and negotiations;
  • Verbal and written fluency in Portuguese;
  • Ability to work in a team;
  • Proactivity, organization, adaptability, empathy, and patience.
Benefits
  • Profit-sharing: celebrating results is part of Cogna’s culture.
  • Meal or food allowance: provided via a flexible benefits card.
  • Health insurance: a comprehensive plan that includes dependents, with co-participation.
  • Dental care: available to help keep your smile healthy.
  • Undergraduate and postgraduate scholarships: access to our educational institutions for you and your dependents (spouse and children).
  • Birthday day off: choose a day to relax and celebrate.
  • SESC partnership: access to a range of opportunities to improve quality of life.
  • Univers pharmacy partnership: discounts on a variety of medications.
  • Corporate university: free learning paths and courses in our corporate university to help you continue developing with us.
  • Book discounts: discounts on titles from our publishing houses.
  • Wellhub (Gympass): support to help you stay active in your daily life.
  • Ninho Program: a program dedicated to families expecting a new baby.
  • Valoriza - Internal Recruitment Program: to boost your career through internal opportunities.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
CRM systemssales techniquesprocess management
Soft skills
customer serviceproblem resolutioncomplaint managementconflict resolutionnegotiationempathyproactivityorganizationadaptabilityteamwork
Certifications
customer service training