Technical Account Manager

Cogent Security

Technical Account Manager focused on customer deployments for AI-driven cybersecurity solutions. Leading customer onboarding and integration discussions for successful project execution in a hybrid work environment.

Posted 4/24/2026full-timeSan Francisco • California • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud PlatformPythonSQL

About the role

Key responsibilities & impact

Own the end-to-end deployment journey for new customers, from technical kickoff through go-live and early adoption milestones
Build and maintain customer-specific deployment plans, including timelines, success criteria, integration requirements, and risk mitigation
Serve as the primary technical point of contact during deployment
Lead architecture and integration discussions
Troubleshoot complex technical issues during rollout
Develop reusable playbooks, runbooks, and deployment artifacts
Partner with Sales and Customer Success to identify expansion opportunities
Advocate for customers internally by surfacing product gaps and deployment friction to Product and Engineering
Contribute to internal tooling and process improvements

Requirements

What you’ll need

5+ years of experience in a technical, customer-facing role
Proven track record leading technical deployments or implementations for enterprise or mid-market B2B SaaS customers
Strong technical foundation: comfortable reading and discussing code, reasoning about APIs and authentication, working in the command line, and navigating cloud infrastructure (AWS, GCP, or Azure)
Familiarity with modern data and integration patterns — REST and webhooks, SSO/SAML/OIDC, containerization, CI/CD concepts
Excellent written and verbal communication skills
Project management instincts
A bias toward ownership
Comfort working remotely across time zones and traveling occasionally (roughly 10–20%) for customer on-sites and company gatherings
Experience at a high-growth SaaS or infrastructure company during a scaling phase
Background in software engineering, DevOps, or site reliability
Prior experience building a deployment or onboarding function
Working knowledge of Python, SQL, or a scripting language

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

PythonSQLAPIsAWSGCPAzureRESTwebhooksSSOSAML

Soft Skills

communicationproject managementownershiptroubleshootingcustomer advocacyleadershipcollaborationadaptabilityproblem-solvingremote work