Perform independent circuit turn-ups using established procedures.
Troubleshoot common IP Core issues without assistance.
Configure and validate routers, switches, firewalls following existing guides.
Execute standard network change activities.
Update network drawings and documentation after changes.
Coordinate with field staff during remote hands activities and oversee their work where necessary.
Validate alarms, link states and service health conditions, escalate appropriately.
Provide clear and complete updates in maintenance windows, outage calls and vendor escalations.
Document troubleshooting steps, findings and final resolutions in tickets and after action reports.
Coordinate with Optical Transport and Access teams for uplink handoffs and service turn-up dependencies.
Communicate expectations and instructions clearly to field techs during remote tasks.
Produce accurate, timely handoff notes during emergency work and/or outages.
Own assigned work from start to finish, including planning, coordination, execution and follow-up.
Provide informal guidance to Associates when needed.
Demonstrate consistent adherence to change control and quality standards.
Participate in technical discussions, sharing observations or recommendations as appropriate.
Identify documentation gaps or outdated drawings and recommend updates.
Suggest improvements to SOPs, templates or workflows based on repeated issues.
Approach low-to-medium complexity problems with structured troubleshooting methods.
Contribute ideas for improving network efficiency or build consistency.
Perform high accuracy physical and logical work with minimal rework required.
Maintain clean and accurate documentation for tasks, including appropriate metrics and measurements.
Follow all standards, templates and naming conventions consistently.
Validate work completed by field resources when performing remote oversight.
Participate in periodic QC checks of sites, racks, cabling and documentation.

Requirements

5–7 years of relatable experience in network engineering or a similar technical role.
Good understanding of IP Core routing and switching fundamentals: routing (OSPF, MPLS, BGP, ACLs) and switching (spanning tree, vlans, SVIs, e-lan, e-line)
Expert knowledge of equipment such as Cisco, Juniper, Ciena and Arrista equipment.
Understand Service Provider things like TPIA, Transit, Peering, CDN Caching
Intermediate familiarity with NMS tools (Kentik, iglass, mrtg)
Ability to interpret and create documentation, network drawings, and plans and BOMs.
Able to independently follow SOPs, maintenance templates and contribute to incremental updates.
Ability to communicate technical concepts clearly to both technical and non-technical audiences.
Comfortable participating in triage calls and contributing meaningful information.
Skilled in documenting circuits, changes and network metrics in a consistent format.
Demonstrates judgment on when to escalate issues to senior engineers.
Shows increasing autonomy in managing workloads and deadlines.
Consistently follows best practices and encourages others to do the same.
Demonstrates reliability during maintenance windows and high impact work.
Maturity in decision making, knowing when to take action and when to request help.
Demonstrates curiosity by exploring advanced features of various vendor platforms without overstepping.
Ability to break down problems into smaller components and analyze root causes.
Willingness to contribute ideas backed by observation or data.
High attention to detail in both physical installations and documentation.
Strong understanding of the impact of improper network configurations and errors on customers and stability.
Consistently produces reliable and repeatable results under varying conditions.
Demonstrates pride in quality: clean cable runs and installations, correct labeling and accurate documentation.

Benefits

Competitive salary
Medical coverage (including prescription and vision plans)
Dental coverage
Life Insurance (1x salary at no cost to employee)
Long and short-term disability insurance (no cost to employee)
Voluntary employee, spousal, and child life insurance
Company recognized Holidays with additional Floating Holidays
Paid Time Off (PTO) programs
Comprehensive Flex Work Policy
401(k) plan eligibility (company match 50% up to 5% of eligible contributions)
Participation in the Employee Bonus Plan
Participation in the Cogeco Stock Purchase Plan
Complimentary and discounted broadband services (for those in our service area)
Tuition Reimbursement
Headspace Membership
Betterhelp Membership
Opportunities for LinkedIn Learning subscriptions for select colleagues

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IP Core routingOSPFMPLSBGPACLsspanning treeVLANsSVIsnetwork documentationtroubleshooting

Soft Skills

communicationproblem-solvingautonomyattention to detaildecision makingreliabilitycuriosityjudgmentcoordinationguidance