Information Security Program Manager

COFENSE

Information security program manager managing U.S. customer portfolios for Cofense, a phishing defense company.

Posted 8/21/2026full-timeRemote • 🇦🇪 United Arab Emirates, 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success management, focusing on client satisfaction, risk management, and project execution. Proficient in analyzing customer needs and delivering tailored solutions to enhance product commitment and minimize churn.

Highest-signal resume keywords

Customer Success ManagementProject ManagementAnalytic MethodologiesPhishing Threat Landscape KnowledgeCISSP or Security+ Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Analytic MethodologiesProject ManagementRisk ManagementCustomer Portfolio ManagementPhishing Defense ProgramsEmail Products KnowledgeCofense SolutionsClient Deliverables PreparationROI PresentationChurn Management

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationDetail-OrientedAnalytical MindsetGoal-Completion Motivation

Tools & Technologies

Csm ToolsMicrosoft WordMicrosoft ExcelAI ToolsPowerPointChurnZero

Certifications & Qualifications

CISSPSecurity+PMP

Industry Keywords

Information SecurityCyber Threat ManagementManaged ServicesConsultant ExperienceClient Lifecycle Management

Tech Stack

Tools & technologies

LinuxPMPSMTP

About the role

Key responsibilities & impact

Manage a portfolio of customers and maintain client satisfaction
Support all Cofense products used by assigned clients
Serve as the customer's trusted advisor and subject matter expert
Coordinate onboarding, product implementation, and the full customer lifecycle
Perform risk management to minimize churn
Demonstrate product and service value and present ROI information to stakeholders
Identify concerns and risks and share them with internal account partners and leadership
Develop get-well plans to minimize risk and increase customer satisfaction
Maintain comprehensive account documentation and perform administrative tasks in CSM tools
Coordinate internal resources and third-party vendors for project execution
Ensure tasks are delivered on time, within scope, and within budget
Assist with project scope and objective definition and ensure technical feasibility
Manage service profitability and increase customer product commitment
Identify revenue expansion opportunities within assigned accounts
Own customers' simulated phishing defense programs and meet contractual requirements
Recommend customized phishing programs aligned with best practices, threat landscape, and customer goals
Produce client-ready analytic deliverables
Share analytics and make operational and strategic recommendations based on security goals and success indicators
Run simulated phishing programs for Managed Training clients using Cofense solutions
Deliver monthly remediation reports and personalized meetings for assigned Managed Remediation clients
Travel to client sites as necessary
Train newer team members and collaborate on cross-training and process improvements
Perform other duties as assigned

Requirements

What you’ll need

Strong verbal and written communication skills
Intermediate knowledge of the phishing threat landscape and organizational risk
Analytical and process-focused mindset
Project and program management skills
Ability to work independently to prepare and present client deliverables
Fundamental understanding of messaging, SMTP, and email products
Experience with Microsoft Word, Excel, AI tools, and PowerPoint
Previous experience supporting customers in a consultant, managed services, or technical account management capacity
2–4 years of experience applying analytic methodologies and principles related to cyber threat management and/or client portfolio management
2–4 years of experience supporting customers in a consultant, managed services, or technical account management capacity
CISSP, Security+, or PMP certification a plus
Information Security and Program Management experience preferred
ChurnZero experience preferred
Bachelor's degree preferred
Travel to client sites may be required
Communication proficiency listed as novice
Detail-oriented behavior and goal-completion motivation preferred

Benefits

Comp & perks

Equal employment opportunity and nondiscrimination commitments
At-will employment (as stated in the posting)