COFENSE

IT Support, Compliance Administrator

COFENSE

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

AndroidAWSAzureCloudiOSLinuxPythonVMware

About the role

  • On-site and remote end-user device support; automation, configuration, installation, and maintenance of end-user device equipment.
  • Manage the day to day operations, enhancements, and implementation of company collaboration services
  • User onboarding, offboarding, and training
  • Support ongoing maintenance of ISO 27001, SOC 2, and FedRAMP programs, including risk assessments, control monitoring, and evidence collection.
  • Assist with internal and external audits by preparing documentation, system screenshots, logs, and policy references.
  • Conduct periodic access reviews, vulnerability scans, and compliance-driven checks across systems and services.
  • Maintain and update security policies, procedures, and standard operating procedures.
  • Help ensure timely remediation of audit findings, security vulnerabilities, and compliance gaps.
  • Coordinate vendor risk management tasks, including security questionnaires and third-party assessments.
  • Support incident response processes, ensuring proper documentation, reporting, and corrective actions.
  • Monitor adherence to secure IT operational practices such as change management, configuration baselines, and logging standards.
  • Timely resolution of assigned initiatives and tasks Knowledge Base (KB) documentation updates.
  • Ability to travel to remote offices

Requirements

  • Minimum 3+ years’ IT support
  • Bachelor’s degree preferred
  • Professional Certification in at least one major technology provider preferred
  • MCSA/MCSE, VCP, Network+, Security+, A+, CISSP, AWS Architect
  • Working knowledge of information security frameworks—ISO 27001, SOC 2, and/or FedRAMP
  • Experience supporting SOC 2/FedRAMP audits or maintaining an ISO 27001 ISMS
  • Exposure to FedRAMP requirements, SSP documentation, and NIST 800-53 controls
  • Experience with; Corporate Network Troubleshooting, Desktop/Laptop Support, Atlassian Jira/Confluence administration and server maintenance
  • Working experience with at least one major operating system Windows | Mac OS | Linux | Android / iOS
  • Working experience with one cloud service or virtual environment o365, Azure, VMware, or AWS
  • Working knowledge PowerShell or python scripts
  • Virtual server management
Benefits
  • Equal Employment Opportunity
  • Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
IT supportinformation security frameworksCorporate Network TroubleshootingDesktop SupportLaptop SupportPowerShellPythonvirtual server managementcloud servicesvulnerability scans
Soft skills
user onboardinguser offboardingtrainingincident responsedocumentationreportingcorrective actionsvendor risk managementcommunicationorganizational skills
Certifications
MCSAMCSEVCPNetwork+Security+A+CISSPAWS Architect