Communications Specialist

Coface

SSC Manager responsible for leading operations and service delivery at Coface's Shared Services Centre. Drive continuous improvement and collaboration across the organization.

Posted 7/15/2026full-timeNew York • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading and developing high-performing teams within shared services and operations management, with a focus on performance improvement and strategic initiatives. Proficient in implementing service management frameworks and optimizing operational processes to enhance efficiency and quality.

Highest-signal resume keywords

Shared Services ManagementTeam LeadershipPerformance ImprovementOperational EfficiencyBusiness Growth Initiatives

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operations ManagementService Management FrameworksKPI MonitoringActivity PlanningResource Allocation

Soft Skills

CoachingCollaborationStrategic Thinking

Certifications & Qualifications

Master’s Degree in Business Administration

Industry Keywords

BPOService CataloguesSLAProcess StandardsPerformance Trends

About the role

Key responsibilities & impact

Lead, coach, and develop SSC Team Leaders and Managers to build a high-performing, engaged, and collaborative team environment
Implement and continuously optimize the SSC operating model, including service management frameworks, service catalogues, and SLAs
Oversee daily operations to ensure efficiency, quality, and adherence to established processes and standards
Define operational priorities, allocate resources effectively, and manage activity planning
Monitor service performance using KPIs, identify trends, risks, and improvement opportunities, and implement corrective actions
Act as a key member of the SSC global leadership team, contributing to strategic initiatives and SSC scope expansion

Requirements

What you’ll need

3+ years of experience in shared services, BPO, or operations management roles
Proven experience leading teams and managing administrative and operational functions
Demonstrated success in driving performance improvement and business growth initiatives
Master’s degree in Business Administration or a related field (preferred)
Fluent in English (mandatory)
Fluent in Spanish (mandatory)

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Coface Website LinkedIn All Job Openings 1001 - 5000 employees Founded 1948 💸 Finance Finance
Insurance Coface is a global leader in trade credit risk management, leveraging its expertise and advanced technology to serve 100,000 clients across approximately 200 markets. With over 75 years of experience, Coface supports companies in navigating uncertain and volatile environments, offering services in credit insurance, debt collection, and information services. The company's international presence allows it to manage risks and provide business insights, helping clients optimize their operations and protect against non-payment risks. Communications Specialist 🔥 1 hour ago 🏢 null – Onsite 💵 $75k - $90k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🗣️ Communications 🦅 H1B Visa Sponsor 🗣️🇪🇸 Spanish Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Lead, coach, and develop SSC Team Leaders and Managers to build a high-performing, engaged, and collaborative team environment
Implement and continuously optimize the SSC operating model, including service management frameworks, service catalogues, and SLAs
Oversee daily operations to ensure efficiency, quality, and adherence to established processes and standards
Define operational priorities, allocate resources effectively, and manage activity planning
Monitor service performance using KPIs, identify trends, risks, and improvement opportunities, and implement corrective actions
Act as a key member of the SSC global leadership team, contributing to strategic initiatives and SSC scope expansion 🎯 Requirements
3+ years of experience in shared services, BPO, or operations management roles
Proven experience leading teams and managing administrative and operational functions
Demonstrated success in driving performance improvement and business growth initiatives
Master’s degree in Business Administration or a related field (preferred)
Fluent in English (mandatory)
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