Customer Success Specialist

Cofabrik RH

Customer Success Specialist supporting clients in hospital and food service sectors. Ensuring optimal use of software and contributing to client satisfaction and loyalty.

Posted 6/4/2026full-timeToulouse • 🇫🇷 FranceJuniorMid-Level💰 €28,000 - €33,000 per yearWebsite

About the role

Key responsibilities & impact

Assurer l’assistance et le support fonctionnel des applications Pyramid Informatique, en lien direct avec les clients (secteurs hospitalier et restauration collective)
Accompagner les utilisateurs dans la prise en main et l’utilisation optimale des logiciels
Réaliser des formations à distance dans le cadre de prestations clients
Analyser les besoins et problématiques clients afin d’apporter des réponses fonctionnelles adaptées
Rédiger et maintenir des procédures et documentations fonctionnelles, contribuant à la qualité de service
Participer à l’amélioration continue des solutions logicielles via les retours terrain
Créer ou faire évoluer les supports utilisateurs fonctionnels
Contribuer activement à la satisfaction et à la fidélisation client

Requirements

What you’ll need

Bac+2 en agroalimentaire, nutrition ou diététique
2 ans d’expérience minimum en restauration collective avec une bonne connaissance des enjeux opérationnels du secteur (menus, contraintes réglementaires, organisation terrain)
Aisance avec les outils informatiques et logiciels métier

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Cofabrik RH Website LinkedIn All Job Openings 11 - 50 employees Founded 2016 🎯 Recruiter 🤝 B2B Recruitment
B2B Cofabrik RH is a French recruitment agency (cabinet de chasse) composed of about fifteen recruitment specialists focused on industry and engineering roles. The firm specializes in placing technical and high-technology profiles across sectors such as electronics, semiconductors, energy, medical devices, and environmental industries, recruiting across a wide range of positions. Cofabrik RH operates two agencies (Lyon and Grenoble), serves hundreds of clients, and emphasizes a structured recruitment process to satisfy both clients and candidates. Customer Success Specialist 🔥 1 hour ago 🏢🏡 Toulouse – Hybrid 💵 €28k - €33k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success 🗣️🇫🇷 French Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Assurer l’assistance et le support fonctionnel des applications Pyramid Informatique, en lien direct avec les clients (secteurs hospitalier et restauration collective)
Accompagner les utilisateurs dans la prise en main et l’utilisation optimale des logiciels
Réaliser des formations à distance dans le cadre de prestations clients
Analyser les besoins et problématiques clients afin d’apporter des réponses fonctionnelles adaptées
Rédiger et maintenir des procédures et documentations fonctionnelles, contribuant à la qualité de service
Participer à l’amélioration continue des solutions logicielles via les retours terrain
Créer ou faire évoluer les supports utilisateurs fonctionnels
Contribuer activement à la satisfaction et à la fidélisation client 🎯 Requirements
Bac+2 en agroalimentaire, nutrition ou diététique
2 ans d’expérience minimum en restauration collective avec une bonne connaissance des enjeux opérationnels du secteur (menus, contraintes réglementaires, organisation terrain)
Aisance avec les outils informatiques et logiciels métier Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Success Manager 🕒 November 6, 2025 Eldo 51 - 200 Website LinkedIn All Job Openings Customer Success Manager supporting client portfolios and enhancing satisfaction through upsell opportunities. Join Eldo, a digital solutions provider for the home improvement sector, in Toulouse. 🏢🏡 Toulouse – Hybrid 💰 Venture Round on 2022-05 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🗣️🇫🇷 French Required Partner Success Officer 🕒 October 14, 2025 ABSYS CYBORG 501 - 1000 Website LinkedIn All Job Openings Partner Success Officer in Flowwa assisting clients with solution deployment and support. Collaborating with partners for training, project management, and product enhancement. 🏢🏡 Toulouse – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🗣️🇫🇷 French Required Customer Success Manager 🕒 July 4, 2025 Eldo 51 - 200 Website LinkedIn All Job Openings As a Customer Success Manager at Eldo, manage client portfolios in the digital solutions sector. 🏢🏡 Toulouse – Hybrid 💰 Venture Round on 2022-05 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🗣️🇫🇷 French Required View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Soft Skills

assistancesupport fonctionnelformation à distanceanalyse des besoinsrédaction de procéduresamélioration continuesatisfaction clientfidélisation client

Certifications

Bac+2 en agroalimentaireBac+2 en nutritionBac+2 en diététique