Collections Assistant

CoE | Centro de Excelência Votorantim

Assistente de Cobrança no CoE Votorantim, centro de serviços compartilhados financeiros. Atuação em renegociação, recuperação de dívidas e cobrança multicanal.

Posted 8/17/2026full-timeCuritiba • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in debt recovery through effective communication and negotiation strategies, utilizing technology to manage multiple systems and enhance customer interactions.

Highest-signal resume keywords

Debt RecoveryNegotiation TechniquesPersuasive CommunicationMicrosoft Office ProficiencyOutbound And Inbound Collections

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Debt RecoveryNegotiation TechniquesFast Typing SkillsTechnology ProficiencyAdministrative Collections

Soft Skills

Interpersonal SkillsTeam-Oriented AttitudePersuasion SkillsPersistenceEmpathy

Tools & Technologies

Microsoft OfficeOutlookExcelWhatsApp

Industry Keywords

CollectionsDelinquencyCustomer CommunicationRenegotiation Strategies

About the role

Key responsibilities & impact

Conduct outbound and inbound contact with delinquent customers to renegotiate debts
Recover outstanding debts
Support administrative collections using alternative renegotiation channels such as WhatsApp and email
Work with individual and team targets to reduce delinquency and increase recovery
Implement renegotiation strategies
Maintain positive and efficient communication with customers and the team
Strive to increase recoveries through persuasive communication

Requirements

What you’ll need

Experience in outbound and inbound collections is a plus
Good interpersonal skills and a team-oriented attitude
Strong persuasion skills, persistence, and empathy
Interest and curiosity to learn
Ability to handle multiple systems simultaneously and record information quickly
Proficiency with technology and fast typing skills
Persuasive skills to improve debt recovery
Knowledge of Microsoft Office tools, especially Outlook and Excel
Knowledge of negotiation techniques

Benefits

Comp & perks

Role open to candidates with disabilities
Continuous learning environment
Collaborative team culture
Respect for plurality, diversity, and inclusion