Debt Collection Assistant
CoE | Centro de Excelência Votorantim
full-time
Posted on:
Location Type: Hybrid
Location: Curitiba • Brazil
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About the role
- Outbound and inbound contact with delinquent customers for debt renegotiation
- Debt recovery
- Support for administrative collections using alternative renegotiation channels (WhatsApp and email)
- Work with individual and team targets aimed at reducing delinquency and increasing recovery
- Renegotiation strategies
- Positive and effective communication with customers and the team
Requirements
- Experience in outbound and inbound collections is a plus
- Strong interpersonal skills and ability to work in a team
- Strong negotiation skills, persistence, and empathy
- Ability to handle multiple systems simultaneously and to register information quickly
- Speed and proficiency with technology, especially keyboard skills
Benefits
- Access to professional development courses
- Collaborative work environment
- Opportunities for career growth within the company
- Inclusion and diversity
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
interpersonal skillsnegotiation skillspersistenceempathycommunicationteamwork