Codestone Group

Analyst

• Provide a channel for users to request and receive standard services, via email, phone, and self-service.
• Maintain a high degree of customer service for all customer interactions and adhere to all service management principles working to the contractual SLA’s.
• Take ownership of users' incidents and requests and be proactive when dealing with these.
• Perform fixes within your skill level and if unable to resolve the issue escalate to other analysts as appropriate while maintaining overall ownership of the issue until its closure.
• Follow up with other analysts/the customer for updates on open incidents/requests and regularly update the user on progress.
• Recording and monitoring all faulty calls & requests for service on the Customer’s ITSM Tool.
• Triage and resolution of faults / requests where the customer has provided access and knowledge to resolve the issues.
• Escalation to customer internal teams, of faults that they are responsible for resolving.
• Communication with the users being supported, both via the ticket and over the phone, to record and triage the tickets.
• Communication with the customer resolver teams, to escalate and help with triage tickets.
• Record all faults and related occurrences on the ITSM system
• Produce and update documentation of fixes for known issues
• Upkeep of IT procedures (under direction of Line Manager)

Service Desk Analyst

Accountant

• Prepare and contribute to the delivery of monthly management accounts packs across all legal entities, ensuring completeness, accuracy, and timely submission.
• Calculate, post, and reconcile deferred and accrued income by customer, product, and line of business in line with revenue recognition principles.
• Ensure all operating costs are accurately allocated by department, cost centre, and line of business, applying appropriate accruals and prepayments to reflect the correct reporting period.
• Maintain and reconcile the Fixed Asset Register for all entities, including depreciation calculations and asset lifecycle tracking.
• Reconcile and monitor intercompany loan and trading accounts, ensuring accuracy and resolution of discrepancies on a monthly basis.
• Perform monthly Balance Sheet reconciliations, presenting findings and resolution plans during formal reviews with the Financial Controller.
• Produce and analyse daily, weekly, and monthly cash reports, supporting short-term cash flow forecasting and liquidity management.
• Ensure timely submission of reports to the National Statistics Office and other external regulatory bodies in accordance with statutory deadlines.
• Support the preparation and submission of quarterly VAT returns, ensuring compliance with HMRC requirements.
• Assist with the coordination and delivery of year-end audit requirements, liaising with external auditors and contributing to statutory reporting.
• Provide ad hoc financial analysis, reporting, and support to the wider Finance team as required to support business operations and decision-making.

Service Desk Analyst

Management Accountant