Mid-level CS Analyst – Onboarding
CODERS
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇧🇷 Brazil
Visit company websiteSalary
💰 R$3,000 per month
Job Level
Mid-LevelSenior
About the role
- Receive customers after purchase and oversee onboarding activities
- Conduct proactive and reactive support with active listening
- Monitor initial steps on the platform and in the community
- Anticipate early questions and act preventively
- Conduct welcome calls
- Collaborate with Product and Commercial teams to ensure a smooth customer journey
- Maintain organized records and well-structured processes
Requirements
- Experience with onboarding and customer support
- Strategic mindset focused on clear processes and organization
- Clear, human-centered communication
- Autonomy to handle multiple interactions simultaneously
- Availability for daily calls (~8–10 calls per day)
- Experience with digital products or education (plus)
- Familiarity with Octadesk and RD Station (plus)
- Experience analyzing customer journeys and implementing improvements (plus)
- Affinity for tech (plus)
Benefits
- Fixed salary of R$3,000 + performance-based bonus
- Caju Card (meal and flexible benefits)
- Semiannual bonus based on target achievement
- In-company English classes (3x per week)
- Wellhub
- Birthday day off
- Extra Caju balance in the birthday month
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
onboardingcustomer supportanalyzing customer journeysimplementing improvements
Soft skills
active listeningstrategic mindsetclear communicationautonomyorganization