Senior Customer Success Manager
CoderPad
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $105,000 - $110,000 per year
Job Level
About the role
- Manage a book of ~40–50 mid-market customers, focusing on retention, adoption, satisfaction, and strategic health.
- Lead onboarding plans to ensure customers realize rapid time-to-value with strong adoption trajectories.
- Use data and qualitative signals to proactively identify at-risk accounts and recommend corrective actions.
- Develop and execute customer success plans that align with each customer’s business goals.
- Drive renewal conversations and mitigation strategies, partnering closely with Sales where appropriate.
- Identify expansion opportunities and influence them through value messaging and coordinated actions with Strategic Account Executives.
- Conduct periodic business reviews to showcase value delivery and deepen relationships.
- Serve as the voice of the customer internally to drive product improvements and operational refinements.
- Partner with Product, Support, Marketing, and other teams to ensure a cohesive customer experience.
Requirements
- 5+ years of experience as a Customer Success Manager in a fast-paced company. Ideally, focused on mid-market and having goals that are both renewal and expansion focused.
- Experience with strategic relationship management. Building deep, long-term relationships with customer stakeholders.
- The ability to problem solve and take initiative. You anticipate challenges and drive toward solutions collaboratively.
- Analytical Thinking: you interpret customer and usage data to guide proactive actions within your accounts.
- Experience with cross-functional collaboration: partnering with sales, product, support, and other internal teams to drive results for your accounts.
- Bonus points for experience within the recruiting, talent acquisition, and/or hiring industry.
Benefits
- Meaningful work with high impact for a well-loved product
- Competitive, market-rate salaries
- Stock options with a 4-year vesting schedule
- Medical, dental, and vision insurance (90% covered for employees and dependents)
- Flexible Spending Account (FSA)
- 401K with profit sharing
- Unlimited paid time off with an expectation of taking 3 weeks annually in addition to 20 company holidays
- Remote-friendly environment with monthly WFH stipend
- Parental leave (primary: 16 weeks; secondary: 12 weeks)
- Short- and long-term disability and life insurance coverage
- Choice of laptop computer
- Internal mobility and growth opportunities
- And more…
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer success managementdata analysisstrategic relationship managementrenewal strategiesexpansion strategiesonboarding plansbusiness reviewsvalue messagingproblem solvinganalytical thinking
Soft skills
customer retentioncustomer satisfactioncollaborationinitiativerelationship buildingcommunicationproactive identificationinfluenceteamworkstrategic thinking