CodeRabbit

Enterprise Customer Success Manager

CodeRabbit

full-time

Posted on:

Location Type: Remote

Location: Anywhere in Europe

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About the role

  • Build strong, meaningful relationships with our customers and proactively seek to understand their business objectives and expectations
  • Drive engagement and adoption throughout the full customer journey
  • Own a book of business to include renewals and expansion opportunities
  • Become a product expert and understand all components of CodeRabbit
  • Educate customers on the best product usage, ensuring they maximize the value out of it
  • Champion customer needs internally, leveraging your customer knowledge to advocate for them and influence the product roadmap
  • Relentlessly focus on solving customer challenges by effectively communicating specific benefits and best practices of CodeRabbit
  • Own customer-facing communications to ensure a professional and concise message
  • Develop and present periodic reviews to customer leadership

Requirements

  • At least 5 years of experience in customer success or account management
  • Technical competency to understand CodeRabbit’s software and build strong relationships with highly technical prospects and key business stakeholders
  • Customer Obsession: a passion to deliver a high-quality customer experience and a curiosity to help solve their problems
  • Strong knowledge of the customer success space, including experience with negotiations and procurement processes
  • Comfortable and proficient with various sales methodologies such as MEDDPICC, SPICED, and Command of Message
  • Ability to establish trust at the CxO level as well as with software development practitioners
  • Familiarity with modern software development practices, version control systems, and the software development ecosystem, e.g. Git, GitHub, CI/CD, VS Code, Cursor
  • Excellent communication skills: business fluency in spoken and written English
  • Ability to travel about 25% of the time to meet with customers
Benefits
  • Work on cutting-edge technology with real-world impact
  • Collaborative and innovative environment
  • Competitive salary, equity, and benefits
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successaccount managementnegotiationsprocurement processessales methodologiessoftware development practicesversion control systemsCI/CD
Soft Skills
customer obsessionrelationship buildingcommunication skillstrust establishmentproblem-solvingadvocacyengagement