CodeMettle

Solutions Engineer

• Manage the end-to-end implementation process for new customers, including system configuration, data migration, and training.
• Collaborate with clients to understand their business requirements and customize the software solution accordingly.
• Provide technical support and guidance throughout the onboarding process to ensure a smooth transition.
• Conduct product training sessions and create documentation to help customers maximize software functionality.
• Troubleshoot and resolve implementation-related issues in coordination with internal teams.
• Act as the primary point of contact for clients during the implementation phase, ensuring clear communication and proactive problem-solving.
• Work closely with the Sales and Customer Success teams to ensure a smooth handoff and ongoing client satisfaction.
• Continuously refine implementation processes to improve efficiency and customer outcomes.

Solutions Engineer, Active Secret Clearance Required

Program Manager

• Develops and monitors project progress phases through initial development through implementation
• Analyze the economics of a project plan in order to advise stakeholders regarding return on investment and cost benefit analysis
• Works directly with Engineering Resource Management to obtain engineering resources for the project
• Determines multiple project delivery schedules, maintaining and adjusting schedule as needed during the project delivery lifecycle
• Establishes regular cadence review meetings to maintain schedule pace and to provide timely project updates and communications to the customer
• Tracks multiple projects, managing short and long-term targets and goals
• Manages performance of multiple project, both customer sided and company sided
• Manages scope and deliverables of the project, carefully managing to the deliverables purchased and expected by the customer
• Provides upward communication within company to supply project status and gives feedback to Project Managers
• Manages PO delivery financial requirements
• Facilitates invoicing requirements across multiple projects
• Manages multiple project billing milestones, notifying Finance department of appropriate billing requirements and billing backlog timeline