Customer Success Specialist – LegalTech

Codekeeper

Managing customer success for clients at a LegalTech company, involving customer communications, legal drafting, and support. A crucial role in enhancing customer satisfaction and retention.

Posted 4/24/2026full-timeRemote • 🇳🇱 NetherlandsMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Ensure customers attain their desired outcomes using our product or service
Conduct legal research, drafting legal documents, and offering support on legal matters
Act as a bridge between the company and its customers
Handle requests from users and leads regarding services
Support customers in setting up connections between their source code management platform
Work with leads to guide them about the service
Draft reports and manage the process of drafting legal language for written agreements

Requirements

What you’ll need

Familiarity with LegalTech concepts
Prior experience in customer success or similar role preferred
Proficiency in drafting legal documents
Exposure to working with diverse companies of varying sizes and industries
Analytical thinking and a proactive attitude
Excellent written English communication skills
Proficiency in modern web tools like Google Docs and similar platforms
Highly organized with a strong attention to detail
Comfortable adapting and multitasking in a fast-paced environment

Benefits

Comp & perks

Passionate and fun-loving colleagues
Startup mindset with ample opportunities for growth
Regular team activities and gatherings
Comprehensive onboarding process with a dedicated ramp-up period
A supportive team that values open communication and direct feedback
A chance to excel in your career and make a difference

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

legal researchdrafting legal documentscustomer success

Soft Skills

analytical thinkingproactive attitudeexcellent written communicationhighly organizedattention to detailadaptabilitymultitasking