Customer Success Specialist – LegalTech
Codekeeper
full-time
Posted on:
Location Type: Remote
Location: Anywhere in Europe
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About the role
- Ensure customers attain their desired outcomes using our product or service
- Act as a bridge between our company and its customers
- Conduct legal research, drafting legal documents, and offering support on legal matters
- Receive requests from users and leads about services and account management
- Support customers in setting up connections between their source code management platform
- Guide leads regarding our service via email and website chat
- Draft reports and send them back to customers
- Manage the legal drafting process including preparing documents checked by a manager
Requirements
- Familiarity with LegalTech concepts is crucial
- Prior experience in customer success or similar role is preferred
- Proficiency in drafting legal documents
- Exposure to working with diverse companies of varying sizes and industries
- Analytical thinking, and a proactive attitude
- Excellent written English communication skills
- Proficiency in modern web tools like Google Docs and similar platforms
- Highly organized with a strong attention to detail
- Comfortable adapting and multitasking in a fast-paced environment
Benefits
- Passionate and fun-loving colleagues
- Startup mindset with ample opportunities for growth
- Regular team activities and gatherings
- Comprehensive onboarding process with a dedicated ramp-up period
- A supportive team that values open communication and direct feedback
- A chance to excel in your career and make a difference
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
legal researchdrafting legal documentscustomer success
Soft Skills
analytical thinkingproactive attitudeexcellent written communicationhighly organizedattention to detailadaptabilitymultitasking