Customer Success Manager
Kyriba
Sustainability Customer Success Manager
Code Gaia
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇩🇪 Germany
Visit company websiteJob Level
Junior
About the role
- The role is post-sales and is therefore part of the technical sustainability team
- Approximately 70–80% of the responsibilities focus on customer care and customer management
- You will be encouraged and supported to build your own technical expertise in sustainability
- You will onboard new customers to our software
- You will support customers as a single point of contact for questions and issues
- You will interpret the results of our software for customers and assist them in making decisions to optimize use
- You will act as the internal liaison between our sales teams, the sustainability function, and our software engineers
- You will develop and manage tools to monitor customer activity
Requirements
- At least one year of experience in a similar role
- Work experience with at least one of the following: GHG Protocol, GRI, DNK, EcoVadis
- Native-level German
- Independent and customer-focused
- Structured and solution-oriented way of working
- Clear and confident communication
- Motivated to learn new sustainability topics independently
- Business-fluent English
Benefits
- Hybrid Work & Freedom | We strongly believe that every work environment should be ideal and tailored to the individual.
- Ownership & Impact | At Code Gaia, every team member has a voice.
- Personal & Professional Growth | Your development is our priority.
- Best Equipment, Tech Stack & Processes | You will work with proven processes.
- Competitive salary package | We offer a fair salary.
- Team Events | We know it can be challenging to build strong team spirit.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer-focusedstructuredsolution-orientedclear communicationconfident communicationmotivated to learn
