Customer Success Officer

Codafication

Customer Success Officer supporting adoption, training, and retention for Codafication’s insurance and construction SaaS products. Managing customer support, workshops, Jira tickets, and account growth opportunities.

Posted 8/10/2026full-timeFortitude Valley • 🇦🇺 AustraliaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in onboarding, training, and customer support for SaaS platforms, with a strong focus on building relationships and driving customer satisfaction. Capable of managing projects collaboratively with cross-functional teams while providing clear communication and problem-solving skills.

Highest-signal resume keywords

Onboarding And TrainingCustomer Relationship ManagementSaaS Platform ExperienceTechnical SupportProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Jira Support ManagementKnowledge Base DevelopmentTroubleshootingResource ManagementTraining Package Creation

Soft Skills

Excellent Written And Verbal SkillsEmpathetic Customer ServiceProblem SolvingRelationship BuildingMotivation To Learn

Industry Keywords

Customer ExperienceAccount GrowthWorkshopsDemonstrationsFast-Paced Environment

About the role

Key responsibilities & impact

Deliver onboarding, training, coaching, and mentoring for customers
Build and maintain strong business relationships with customers
Provide frontline support to customers and manage Jira support tickets
Build and maintain customer-facing materials and repositories, including knowledge base libraries, FAQs, and training packages
Provide feedback, support, and updates to internal stakeholders to optimise the customer experience
Conduct workshops, demonstrations, training, and product reviews with customers
Drive adoption and retention while identifying opportunities for account growth and additional product placement
Work closely with Project Management, Business Analyst, and Software Engineering teams to manage projects successfully
Provide clear and empathetic customer service and technical support

Requirements

What you’ll need

At least 2 years of relevant work experience
Previous experience in onboarding and training of SaaS platforms advantageous
Excellent written and verbal skills
Love for problem solving and ability to thrive in a dynamic, fast-paced environment
Ability to win trust and drive relationships to ensure the best outcomes for customers and the business
Ability to resolve customer complaints and enquiries
Ability to conduct basic troubleshooting quickly and efficiently
Excellent resource management and planning skills
Highly motivated with a desire to learn and grow
Sponsorship will not be offered for this role

Benefits

Comp & perks

Brand new Fortitude Valley Office bordering James Street Precinct
Quarterly staff functions
Be recognised and rewarded for your achievements
Revitalise Days + Volunteer Leave giving you up to 3 extra leave days a year
Regular 1-2-1 time with your leader
Access to our L&D platform to accelerate your career
Genuine career progression
Hybrid working environment to promote genuine work-life balance