Coda

Customer Support Specialist – Contract

Coda

contract

Posted on:

Location Type: Hybrid

Location: Manila • Philippines

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Junior

About the role

  • Respond and resolve customer inquiries professionally and emphatically via email, web forms, Live Chat, Facebook, WhatsApp and other support channels.
  • Document all interactions accurately in the ticketing or CRM system for tracking and reporting purposes.
  • Collaborate with internal teams to escalate and resolve complex customer issues.
  • Stay updated on company products, services, and policies to provide informed and accurate support.
  • Monitor customer feedback from digital platforms and share insights for process improvements.
  • Proactively suggests improvements to FAQs and Zendesk knowledge base based on customer feedback.
  • Proactively develop a strong understanding of the gifting sector and the clients we support.
  • Ensure response times meet service-level agreements (SLAs) and quality benchmarks.

Requirements

  • At least 6 to 12 months experience in customer service, technical support, marketing, sales or client servicing roles, ideally within e-commerce or digital products industries
  • Fresh college graduates with at least 3 months of on the job or internship experience can apply
  • Proficiency in English with strong written communication skills with a customer-first approach.
  • Experience in using with CRM tools and ticketing systems such as Zendesk preferred, but not required
  • Excellent problem-solving skills, highly organised with exceptional attention to detail.
  • Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
  • Willingness to work in shifts, including weekends and holidays, as needed.
Benefits
  • equal opportunity employer
  • inclusive environment
  • opportunity to grow skill set
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicetechnical supportmarketingsalesclient servicingproblem-solvingattention to detailtime management
Soft Skills
written communicationcustomer-first approachorganizational skillsability to manage multiple tasksadaptability