Manager

• The purpose of the Engagement Manager I position is to execute industry leading medical device B2C sales through the application of complex sales techniques to drive territory strategy to achieve yearly sales revenue targets
• This position will support the Arizona and New Mexico territory for Cochlear
• Engagement Managers are embedded in the territory sales strategies as the expert of Cochlear products to our candidates and professional partners
• The Engagement Manger has demonstrated solutions to sell Cochlear’s product portfolio through nurturing of candidates and product launches
• Implement local consumer marketing and candidate nurture strategies aimed at growing the market for Cochlear implantable technology
• Strategies include but are not limited to planning and execution of candidate growth events, developing strategic community relationships as well as consumer support for professional partners
• Manage, develop and inspire mentoring volunteers
• Provide candidate communication through a variety of vehicles; in person, virtual, email and/or phone
• Report issues via the Cochlear complaint management system (Global issue form) and provide detailed description for B2B appropriate follow up and closure where appropriate
• Sales Acumen: Demonstrate sales and business acumen with the ability to identify market opportunities, competitive positioning, knowledge of customer needs and generate sales and secure orders
• The EM is beginning to achieve the target unit quota by establishing strong relationships with key people in the assigned territory geography
• Ensures that all sales activities within the assigned territory are conducted in a manner that is fully compliant with Cochlear policy, laws and regulations
• Maintains accurate documentation of all sales activities and customer interactions in compliance with Cochlear’s policies to ensure leadership sales reporting and provide a seamless customer experience
• Collaborates with B2B teammates to educate on products to develop strong relationships with schools, Deaf/Hard of Hearing schools/programs and non-programming audiologists
• Executes sales and marketing initiatives, delivering the associated marketing messages so that the impact on the customer is successful and positive
• The Engagement Manager coordinates and provides candidate educational events, evaluation days and awareness events related to Cochlear devices
• Collaborates with B2B and CPNTM to support growth initiatives in the territory
• Provides market intelligence and competitive information that can be utilized in developing effective ways to approach current and potential customers
• Maintains a professional image when representing Cochlear Americas
• Business Acumen: Manages territory expenses to budget
• Allocates appropriate company resources and planning to achieve territory sales success
• Assists with developing and implementing quarterly strategic plans to achieve objectives
• Submits territory information in a timely manner for the content of the territory month end report
• Consistently uses all sales tools including, Salesforce, Miller Heiman purple sheets, Communication Pathway, Schedule Once, Ava and Show Pad in the management of the consumer sales territory

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