Cochlear

Engagement Manager (Southwest)

Cochlear

full-time

Posted on:

Origin:  • 🇺🇸 United States • Arizona

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Salary

💰 $70,000 - $75,000 per year

Job Level

JuniorMid-Level

About the role

  • The purpose of the Engagement Manager I position is to execute industry leading medical device B2C sales through the application of complex sales techniques to drive territory strategy to achieve yearly sales revenue targets
  • This position will support the Arizona and New Mexico territory for Cochlear
  • Engagement Managers are embedded in the territory sales strategies as the expert of Cochlear products to our candidates and professional partners
  • The Engagement Manger has demonstrated solutions to sell Cochlear’s product portfolio through nurturing of candidates and product launches
  • Implement local consumer marketing and candidate nurture strategies aimed at growing the market for Cochlear implantable technology
  • Strategies include but are not limited to planning and execution of candidate growth events, developing strategic community relationships as well as consumer support for professional partners
  • Manage, develop and inspire mentoring volunteers
  • Provide candidate communication through a variety of vehicles; in person, virtual, email and/or phone
  • Report issues via the Cochlear complaint management system (Global issue form) and provide detailed description for B2B appropriate follow up and closure where appropriate
  • Sales Acumen: Demonstrate sales and business acumen with the ability to identify market opportunities, competitive positioning, knowledge of customer needs and generate sales and secure orders
  • The EM is beginning to achieve the target unit quota by establishing strong relationships with key people in the assigned territory geography
  • Ensures that all sales activities within the assigned territory are conducted in a manner that is fully compliant with Cochlear policy, laws and regulations
  • Maintains accurate documentation of all sales activities and customer interactions in compliance with Cochlear’s policies to ensure leadership sales reporting and provide a seamless customer experience
  • Collaborates with B2B teammates to educate on products to develop strong relationships with schools, Deaf/Hard of Hearing schools/programs and non-programming audiologists
  • Executes sales and marketing initiatives, delivering the associated marketing messages so that the impact on the customer is successful and positive
  • The Engagement Manager coordinates and provides candidate educational events, evaluation days and awareness events related to Cochlear devices
  • Collaborates with B2B and CPNTM to support growth initiatives in the territory
  • Provides market intelligence and competitive information that can be utilized in developing effective ways to approach current and potential customers
  • Maintains a professional image when representing Cochlear Americas
  • Business Acumen: Manages territory expenses to budget
  • Allocates appropriate company resources and planning to achieve territory sales success
  • Assists with developing and implementing quarterly strategic plans to achieve objectives
  • Submits territory information in a timely manner for the content of the territory month end report
  • Consistently uses all sales tools including, Salesforce, Miller Heiman purple sheets, Communication Pathway, Schedule Once, Ava and Show Pad in the management of the consumer sales territory

Requirements

  • Bachelor's Degree or equivalent Work Experience
  • 2-3 Years of Experience
  • Demonstrated ability to work independently with minimal supervision
  • Ability to lift a minimum of 30 lbs
  • Current & valid driver's license
  • Willingness and ability to travel up to 60% of the time with overnight stays and weekends
  • Fluent in English and Spanish preferred