Coca-Cola FEMSA

Bookkeeper

• Will perform analyses of outstanding receivables and execute collection activities.
• Will analyze customer delinquency, assessing allowances/adjustments in Accounts Receivable.
• Conduct collection actions for both internal and external customers.
• Execute collection activities, as well as information analysis and management.
• Prepare management reports and delinquency indicators.
• Interface with other departments to analyze adjustments, flag outstanding issues and follow up on internal collections.
• Perform daily collection routines using Excel and an ERP system (SAP is a plus).
• Analyze and identify reasons for non-payment, such as contractual adjustments and product returns.
• Conduct negotiations with customers via e-mail, phone and meetings.
• Prepare payment compositions, perform analyses and financial reconciliations.

Accounts Receivable Analyst – Mid-level

Human Resources

• Support and drive the maintenance and evolution of the company’s core performance, potential and leadership development processes. This position plays a key role in ensuring cycle quality, execution discipline, clarity for leaders and generation of strategic inputs for people decisions.
• Plan, execute and maintain performance cycles (administrative/leadership and operational), ensuring governance, deadlines, data quality and updated monitoring databases.
• Run the annual potential cycle (9-box), consolidate and keep the succession plan up to date, ensuring data consistency and an integrated view by area.
• Monitor metrics for compliance and effectiveness of talent processes, track action plans for low-potential and high-potential employees, and support leaders and HRBPs in decision-making.
• Manage the Critical Experience process, ensuring clear criteria, a defined workflow, up-to-date records and end-to-end (E2E) tracking of experiences.
• Coordinate and monitor the integration/onboarding of new managers, follow effectiveness indicators and propose continuous improvements.
• Update databases, consolidate data and prepare analyses and executive presentations on performance, potential and succession, translating information into actionable insights.
• Train leaders and HRBPs on the processes under your responsibility, acting as the technical focal point with a consultative, solution-oriented approach.

Talent Management Analyst, Mid-level

• Work on admissions processes and benefits management, ensuring legal compliance, data quality, operational efficiency, and support to local HR units, contributing to the excellence of services provided by the SSC.
• Manage the onboarding process for new employees, from request through integration.
• Collect, review and validate candidate documents, ensuring compliance with legislation and internal policies.
• Register employees in internal systems.
• Track outstanding documentation and follow up on regularization with candidates and business units.
• Prepare and organize documents for hiring processes and onboarding activities.
• Perform monthly reconciliations of corporate benefits.
• Import, validate and reconcile transactions in third-party systems (e.g., payroll-deductible loans, pharmacy programs, health and wellness programs).
• Execute blocks, unblocks and registration adjustments according to each benefit’s rules.
• Monitor transactions and parameter settings in portals and systems related to benefits.
• Ensure correct reporting of admissions and benefits information to e-Social.
• Generate, transmit, analyze and validate mandatory events, acting to correct inconsistencies.
• Import and validate payroll entries related to benefits and admissions.
• Interpret, analyze and respond to inquiries/tickets from the SSC Local HR, Labor and other internal areas.
• Provide support to local teams on questions, processes and related activities.
• Manage tickets via the IT system, keeping records and controls up to date.
• Prepare KPIs and performance reports for the area.
• Develop and maintain control spreadsheets.
• Identify process improvement opportunities and support automation initiatives.

HR Analyst – Admissions & Benefits

Analyst

• Responsible for analyzing, calculating, determining, reconciling, preparing, planning, interpreting, compiling and providing consultancy regarding PIS and COFINS information.
• Analysis of tax-related inbound and outbound transactions.
• Analysis of PIS and COFINS tax credits.
• Accounting reconciliation of PIS and COFINS taxes.
• Validation of ancillary tax filings, such as EFD-Contribuições, DCTF and PER/DCOMP.
• Extensive experience in fiscal closing for PIS and COFINS.
• Experience in tax planning.
• Interpretation of tax legislation.
• Internal and external consultancy.
• Compilation of supporting documentation for audits and tax inspections.

Senior Tax Analyst – PIS & COFINS

Procurement

• Execute and monitor the entire purchasing process through to delivery of supplies.
• Prepare and execute contracts with new suppliers.
• Support corporate negotiations.
• Prepare, analyze and implement bid results.
• Analyze excessive costs within the supply chain.
• Generate and monitor management reports.
• Manage and draft supplier contracts.
• Receive, analyze and perform monthly price updates.
• Control and manage orders in the system and oversee payment terms.
• Propose new solutions to improve the department's activities.

Purchasing Analyst – Contracts (Mid-Level)

Customer Support

• Monitor the entire process from order entry through delivery.
• Enter orders into SAP when necessary.
• Manage order processing (verification, adjustments, change of shipment date, refusals, postponements, staged fulfillment).
• Compose, read, and type emails.
• Communicate with customers via email, WhatsApp, and phone.
• Daily monitoring of cutoffs, returns, and suspended shipments.
• Validate service level indicators and analyze the Fill Rate loss tree by region.
• Directly handle returns with stores and Operating Units (UOs).
• Support order base reviews with HM customers.
• Perform block analyses for suppressed items or non-released portfolios with customers.
• Provide support in meetings with customers and commercial teams (in-person and online).
• Liaise with internal and external customers to ensure order alignment.
• Monitor product replenishment and service levels.
• Work with customers and the commercial team on product master data maintenance.
• Schedule and coordinate deliveries with stores, distribution centers (DCs), factories, or billing units.

Customer Service Assistant

• Responsible for supporting employees, managers and internal areas through the official RHcomVocê channels, performing logging, triage, follow-up and routing of Human Resources requests, ensuring quality, agility, standardization and compliance with established service levels.
• Act in a customer-oriented manner toward internal clients, with a focus on service excellence;
• Collaborative, integrated with specialist areas and other CSC cells;
• Organized, following defined processes, workflows and standards;
• Proactive in identifying failures, recurring questions and improvement opportunities;
• Aligned with the confidentiality, ethics and compliance guidelines of the Human Resources area.
• Provide first-level (L1) support to employees and managers via the official RHcomVocê channels, ensuring courtesy, clarity and resolution;
• Log, classify, prioritize and track HR tickets in the service management system (ServiceNow), according to the Service Catalog and defined SLAs;
• Perform proper triage of requests, resolving simple transactional demands and forwarding specialized cases to resolver groups;
• Monitor response timeframes and ensure feedback to requesters within agreed service levels;
• Provide standardized guidance on HR policies, processes and procedures;
• Identify recurring demands, process failures and opportunities to improve service delivery;
• Contribute to updating the knowledge base, FAQs and support materials for service delivery.

HR Shared Services Center Assistant

• Responsible for monitoring the entire procurement process through to the delivery of inputs/supplies;
• Responsible for developing and executing contracts with new suppliers to ensure commitment and timely delivery of goods and services;
• Support corporate negotiations;
• Preparation, analysis and implementation of bid results;
• Analysis of excessive costs within the supply chain;
• Extraction and monitoring of management reports;
• Management and drafting of supplier contracts;
• Receive, analyze and process monthly price updates;
• Receive, analyze and process foreign exchange provisioning and settlement;
• Control and manage purchase orders in the system and payment terms;
• Process requisitions;
• Act as an interface between departments, internal customers, suppliers, plants and operational units;
• Manage and resolve invoice discrepancies;
• Propose new solutions to improve departmental activities.

Senior Procurement and Contracts Analyst

Financial Planning and Analysis

• Provide technical accounting support to business areas
• Preparation of financial statements, including explanatory notes and consolidation
• Technical knowledge of budgeting, financial projections and expense control
• Critical analysis of marketing expenses by project and partner
• Support for internal and external audits
• Knowledge of completing IBGE (Brazilian Institute of Geography and Statistics) surveys/forms
• Account reconciliations
• Accounting journal entries
• Process automation and continuous improvements
• Analysis of financial statements

Senior Administration and Finance Analyst – Accounting

• Oversee execution of activities by contracts and technology partners focused on User Experience, ensuring that contracted service, resolution, and monitoring levels are being met.
• Participate in the delivery of technology upgrade projects and identify infrastructure requirements to support business demands.
• Serve as the Technology focal point for all technology matters at FEMSA units within the assigned region, and provide Level 3 support for high-impact incidents following Crisis Management best practices and ITIL processes.
• Analyze performance indicators for contracts and managed environments, and manage the lifecycle of service contracts and infrastructure licensing.
• Continuously pursue optimization, technological updates, and modernization of IT environments and tools used by FEMSA employees — including processes, procedures, controls, and metrics — to simplify use of these resources and minimize incidents or service interruptions.
• Continually seek improvements in processes, procedures, controls, and metrics to simplify IT environment management and reduce the occurrence of incidents or service interruptions.

Senior Infrastructure Analyst - Workplace

• Responsible for executing, monitoring and supporting processes related to the hiring, control and management of third-party contractors and temporary employees, working operationally and analytically to ensure compliance with internal policies, labor legislation, safety standards and existing contracts.
• Collaborates with temporary staffing agencies to monitor the management of temporary workers, supporting profile alignment, SLA adherence and the quality of deliverables.
• Provides support to local HR teams and requesting areas, ensuring document verification, compliance with legal requirements and adherence to company standards and policies, interfacing with suppliers, Legal and Occupational Health & Safety.
• Contributes to the continuous improvement of area processes, supporting the monitoring of performance indicators (KPIs), SLA control and the implementation of operational improvements.
• Execute and monitor the complete lifecycle of third-party and temporary worker management, including admission requests, document control, record updates, terminations and entries in the SG3 system, ensuring compliance, accuracy and timely completion.
• Receive, analyze and direct requests related to third-party and temporary worker management, ensuring process standardization, adherence to corporate policies and effective support for requesting areas.
• Support the development, testing, maintenance and evolution of dashboards and management reports in Power BI related to contractor and temporary workforce management, overtime, absenteeism and financial indicators, contributing to analysis and decision-making.
• Update, validate and maintain management databases (such as Manager Database and Terminated Employees Database – unauthorized access), ensuring the integrity, consistency and reliability of information.
• Participate in projects, alignment meetings, forums and area follow-ups, supporting system testing, implementation of operational improvements and evolution of processes and systems.
• Identify points of attention and opportunities to improve operational processes, proposing corrective and preventive actions together with agencies, on-site teams and partner areas.
• Participate in periodic meetings with HR teams, HR Business Partners (BPs), suppliers, technical areas and partners, contributing to alignment of processes, indicators and operational demands.
• Support internal and external audits, assisting in non-conformity analyses, document organization and implementation of improvements to mitigate risks.
• Support emergency operational situations, assisting units and performing on-site visits when necessary, as directed by leadership.
• Work in an integrated manner in the management of temporary workers, monitoring action plans focused on quality, efficiency and deadline compliance from hiring to termination, ensuring alignment with profiles and company policies.
• Contribute to studies and continuous improvement initiatives focused on operational efficiency, digitization and process automation.
• Support the preparation, consolidation and analysis of service surveys, contributing reports and inputs to improve the experience with agencies and partners.
• Execute internal communications for the temporary workforce area, preparing and disseminating notices to suppliers and managers according to established guidelines.
• Participate in indicator presentation meetings, performing critical analyses and supporting the construction of corrective and preventive action plans.
• Record, monitor and direct technical requests to the responsible areas (Executive and FEMSA), ensuring traceability and feedback to involved areas.
• Support monitoring of temporary agency performance, tracking indicators (KPIs) and service levels (SLAs), contributing to the quality and consistency of deliveries.
• Support financial control of temporary workers, including payroll verification, variable compensation, FTEs and provisions, ensuring compliance and adherence to corporate deadlines.
• Control and monitor temporary positions, tracking open vacancies, active and closed contracts, and the progress of related processes, ensuring proper closure of positions in alignment with requesting areas and agencies.

Human Resources Analyst – Administration, Contractors and Temporary Staff

Business Analyst

• Support the execution of corporate activities such as building and updating the Risk Matrix
• Support directed testing and self-assessments, and monitor audit findings
• Track actions to mitigate weaknesses identified in previous engagements
• Support the execution of local activities
• Follow up on the schedule for migrating Procedures to DocManager
• Assist in understanding and building mappings of local strategic and operational processes through flowcharts and specifications
• Process mapping and flowchart design
• Support and update procedures and specifications
• Perform data analysis to support assessments
• Support the update and execution of the Risk Matrix / Self-assessment / Directed Testing
• Monitor and support internal and external audit issues