Coca-Cola FEMSA

Human Resources

• Act as the lead for opening tickets in SAP HCM, analyzing the necessary configurations;
• Create scenarios in a test environment for ticket submission;
• Prepare functional specifications for improvements in SAP HCM;
• Provide support to payroll users to resolve errors and assist with review of statutory reports;
• Execute tests involving business rules and coordinate issue resolution with the IT area;
• Support users from multiple HR areas (including users in other locations) regarding procedures and use of SAP HCM;
• Produce management reports;
• Identify and act on process improvement and resource optimization opportunities;
• Detect possible discrepancies in payroll accounting processing and work with partner areas to resolve errors;
• Calculate pensions and advise users on how to perform the calculation in the SAP HCM system;
• Liaise with vendors and external agents involved in payroll processes (such as payroll-deductible loans, supplier remittances, VAN providers – bank files);
• Review user access profiles and approve granting of functions/transactions based on the function-user relationship;
• Validate system changes resulting from legal updates;
• Respond to labor and social security inspections and internal audits.

Senior HR Shared Services Center Analyst

• Support the monitoring and control of electronic timekeeping, assisting with adjustments and simple corrections in the system
• Perform registrations, changes and updates of information in HR systems (WFM, SAP/EC)
• Support the preparation of operational reports and internal controls for the area
• Perform basic verification of attendance, absences and time bank, following leadership guidance
• Respond to employees via WhatsApp, email and phone, ensuring prompt and courteous replies
• Support analysts and coordination with administrative requests, contributing to the organization of documents and internal controls
• Participate in continuous improvement initiatives, proposing ideas and supporting the execution of projects aimed at process simplification.

Senior HR Shared Services Center Analyst

HR Services Center Assistant