ServiceNow Developer

Coca-Cola Canada Bottling Limited

Senior ServiceNow Administrator responsible for identity management and ServiceNow configurations at Coca-Cola. Collaborating with IT teams to enhance automation and governance protocols.

Posted 4/27/2026full-timeCharlotte • North Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AzureCloudCyber SecurityITSMJavaScriptSDLCServiceNowSOAP

About the role

Key responsibilities & impact

Administer, configure, and enhance the core ServiceNow modules including ITSM, HRSD, ITOM, ITAM, Employee Center and custom applications to support business needs
Develop and maintain ServiceNow applications, workflows, and automation solutions
Create and manage Business Rules, Client Scripts, UI Policies, Script Includes, and Flow Designer workflows
Design and implement integrations between ServiceNow and third-party systems (e.g., Active Directory, Azure, SCCM, Office 365, Snowflake, etc.)
Utilize REST/SOAP APIs, MID Servers, Integration Hub, and webhooks to connect ServiceNow with enterprise applications
Develop PowerShell scripts to automate IT tasks, system monitoring, and data synchronization with ServiceNow
Design and implement identity lifecycle processes (onboarding, offboarding, role changes) within ServiceNow
Integrate ServiceNow with IAM platforms (e.g., Okta, Azure AD, Ping, Saviynt, ZertID)
Build and manage access request workflows, access certification campaigns, and entitlement reviews
Ensure compliance with identity governance policies and audit requirements
Partner with cybersecurity, HR, and compliance teams to align identity processes with organizational policies

Requirements

What you’ll need

3-5 years of experience administering ServiceNow in a large enterprise environment
3+ years of experience implementing or managing identity management solutions within ServiceNow
Proven experience integrating ServiceNow with enterprise applications via REST/SOAP APIs, LDAP, Active Directory, SSO/SAML and cloud identity providers
Proficiency in JavaScript, REST APIs, and ServiceNow scripting
Hands-on experience with PowerShell scripting for automation and system administration
Strong understanding of IAM concepts: RBAC, ABAC, SSO, MFA, provisioning/deprovisioning
Strong troubleshooting skills and ability to resolve complex technical issues efficiently
Minimum Qualifications: High school diploma or GED; 2 years of education beyond high school in college or technical school
3-5 Years of Agile Delivery in a Matrixed Organizational Structure
3-5 Years of SDLC and CI, CD experience - Tools, Frameworks and best practices
3-5 Years MS Azure Environment Development experience
2-3 Years MS Azure DevOps operational (pipeline) experience
2-3 Years experience in Domain-specific framework development
3-5 Years of Data integrations and exchange frameworks (jSON, XML, EDI) [Domain] Specific Experience is Mandatory

Benefits

Comp & perks

401(k) match + health coverage + employee stock purchase plan
Dedicated training + personalized mentorship

ATS Keywords

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Hard Skills & Tools

ServiceNowJavaScriptPowerShellREST APIsSOAP APIsIdentity ManagementData IntegrationAgile DeliverySDLCCI/CD

Soft Skills

troubleshootingproblem-solvingcollaborationcommunication