Support Operations Lead
Quorso
Job Level
Mid-LevelSenior
About the role
- Work hands-on with each franchise operator to analyze opportunities for improvement, develop action plans and improve their COBS Bread businesses
- Lead, coach and act as an advisor for a group of franchise operators
- Assist with the openings of new bakeries
- Drive operational excellence in order to maximize our franchisees’ sales, profitability and customer satisfaction
- Ensure successful implementation of COBS Bread’s marketing, product and systems initiatives and improvements across a large number of retail franchise locations
- Bakery site visits of up to four (4) days a week on a regular basis
- Other duties as assigned
Requirements
- A high-energy, positive attitude with the ability to quickly develop trust and meaningful relationships
- 2+ years’ experience in a franchise retail environment or multi-site retail management experience
- 5+ years’ managerial experience, ideally in the retail, food service or franchise industry
- Skilled in analyzing financial results and performance metrics, and translating strategic concepts into actionable plans
- Valid driver’s licence and willingness to travel frequently and spend time ‘in the field’ rather than behind a desk
- Excellent verbal and written communications skills
- Ability to influence others in order to affect change and drive constant improvement
- A good tolerance for multi-tasking and managing competing priorities;
- Can work autonomously, take risks and exercise sound judgement with minimal supervision and
- Excellent communication, problem- solving and conflict resolution skills and
- Degree with concentration in Business Management
