COBS Bread

Senior Digital and E-Commerce Specialist

COBS Bread

full-time

Posted on:

Location Type: Hybrid

Location: Vancouver • 🇨🇦 Canada

Visit company website
✨ AI Apply
Apply

Salary

💰 CA$75,000 - CA$80,000 per year

Job Level

Senior

About the role

  • Lead triage for Shopify and delivery platform issues, outages, and visibility problems
  • Coordinate resolutions with IT, vendors, and Digital Product Specialist
  • Manage daily operational checklists and documentation
  • Communicate platform impacts or outages to Retail Operations and bakeries
  • Own bakery onboarding and ensure accurate menu setup and visibility
  • Assist in resolving platform discrepancies
  • Execute delivery promotions, sponsored listings, and platform marketing tasks
  • Support business review inputs and performance insights
  • Lead operational roll out of Click & Collect projects
  • Support Click & Collect readiness and QA site functionality
  • Partner with the Digital Product Specialist on testing and technical validation
  • Support evergreen merchandising for Canada and USA
  • Maintain collection updates, product sequencing, and seasonal shifts
  • Ensure alignment of product data across web, Click & Collect, and delivery
  • Resolve digital customer issues quickly and accurately
  • Liaise between IT, Marketing, bakeries, and support teams
  • Report on recurring customer support trends and platform issues
  • Triage franchisee support queries
  • Deliver weekly e-commerce and delivery KPI reporting
  • Support business review packages with operational insights
  • Track recurring operational issues and impacts
  • Other projects and duties as assigned

Requirements

  • Diploma or Degree in Business, Digital Marketing, Operations, or related fields
  • Minimum 3+ years experience in ecommerce operations, digital operations, or retail operations.
  • Experience working with Shopify or similar e-commerce/CMS system required
  • Experience with delivery platforms or aggregators (Uber, DoorDash, Skip, Instacart, Deliverect) required
  • Experience with issue triage, BAU management, and platform troubleshooting required
  • Strong background in KPI tracking, performance reporting, and operational rollouts
  • Ability to work cross-functionally with Retail Operations, IT, and external vendors
  • Understanding of franchise environment an asset
  • Data-driven mindset with KPI and reporting literacy
  • High attention to detail with strong follow-through
  • Excellent organizational, prioritization, and operational execution abilities
  • Strong verbal and written communication and relationship building skills
Benefits
  • A flexible work arrangement
  • Competitive salary and vacation plan
  • A great Extended Health & Dental Benefit, Group RRSP Matching, and Flexible Spending Account
  • Paid sick, mental health, and personal leave days
  • Paid day for community service or volunteer opportunity
  • An open, ‘continuous-learning’ environment where professional development and career progression is encouraged
  • Work within a dynamic, driven, high-achieving, close-knit and fun-loving team
  • High level of autonomy and responsibility
  • Complimentary self-serve kitchen of fresh produce, deli meats and of course, COBS Bread and treats!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ecommerce operationsdigital operationsretail operationsissue triageKPI trackingperformance reportingplatform troubleshootingoperational rolloutsmenu setupdigital customer issue resolution
Soft skills
cross-functional collaborationdata-driven mindsetattention to detailorganizational skillsprioritizationoperational executionverbal communicationwritten communicationrelationship buildingfollow-through
Certifications
Diploma in BusinessDegree in BusinessDegree in Digital MarketingDegree in Operations