COBS Bread

Digital Product Specialist

COBS Bread

full-time

Posted on:

Location Type: Hybrid

Location: Vancouver • 🇨🇦 Canada

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Salary

💰 CA$65,000 - CA$70,000 per year

Job Level

Mid-LevelSenior

Tech Stack

AzureWordPress

About the role

  • Oversee and optimize menu management, menu merchandising, and pricing across 3rd party delivery and eCommerce channels.
  • Lead the onboarding and configuration of new bakeries on delivery and eCommerce platforms.
  • Serve as the subject matter expert (SME) for bakery-level delivery operations, troubleshooting complex issues and collaborating with partners and internal teams to resolve them.
  • Identify and implement process improvements to drive order accuracy, operational efficiency, and customer satisfaction.
  • Own the aggregation, validation, and analysis of third-party delivery and eCommerce data to generate actionable insights.
  • Prepare data-driven briefs, dashboards, and presentations to inform marketing strategies, operational decisions, and leadership reviews.
  • Monitor performance trends and proactively flag opportunities or anomalies for strategic follow-up.
  • Manage updates and enhancements across digital platforms (Shopify & WordPress), including product listings, seasonal campaigns, and bakery information.
  • Ensure content accuracy and alignment with web & local SEO, accessibility, and mobile-first best practices.
  • Collaborate with the IT and marketing teams to support the rollout of new features or integrations that improve the customer journey.
  • Partner with the IT Service Desk to ensure a streamlined support process for franchisees; day-to-day platform issues are triaged through the Service Desk, with escalations managed collaboratively between Marketing and IT as needed.
  • Gather and synthesize feedback from bakeries to inform roadmap priorities and user experience improvements.
  • Maintain internal knowledge bases and documentation to enhance cross-team visibility and efficiency.
  • Partner with Marketing, IT, and Operations to align project timelines, testing schedules, and deployment plans.
  • Manage and track digital initiatives through Azure DevOps or similar tools, ensuring transparency and accountability.
  • Contribute to the evolution of COBS Bread’s digital roadmap by providing informed recommendations based on performance data and user feedback.

Requirements

  • 5+ years of experience in eCommerce, digital product management, delivery operations, or platform administration, ideally within a multi-location retail or food service environment.
  • Bachelor’s degree in Business, Marketing, Communications, Computer Science, or equivalent experience.
  • Demonstrated success managing third-party delivery platforms (Uber Eats, DoorDash, Skip) and/or eCommerce systems (Shopify, WordPress).
  • Proficient in Shopify and WordPress administration; understanding of CMS data hierarchy, tagging, and basic HTML for formatting.
  • Developed critical thinking skills and a keen eye for data literacy.
  • Strong analytical mindset with the ability to interpret and translate complex data into actionable insights.
  • Highly organized with proven project management skills and the ability to prioritize across multiple workstreams.
  • Familiarity with POS and order integration systems is an asset.
  • Competency with Microsoft suite of products. (Excel, Azure Devops, PowerPoint, Word, Outlook)
  • Data literate and a fast learner.
  • Comfortable presenting data and insights to both technical and non-technical audiences.
  • High degree of autonomy and ability to work independently.
  • Exceptional communication and collaboration skills, capable of influencing and supporting cross-functional teams.
  • Proven ability to work effectively with cross-functional teams to achieve shared objectives.
Benefits
  • Flexible work arrangements with a combination of working in the Vancouver Support Office and remotely
  • Competitive salary, bonus, and vacation plan
  • A great Extended Health & Dental Benefit, Group RRSP Matching, and Health and Lifestyle spending account
  • Paid sick and personal leave days
  • Paid day for community service and volunteer time
  • An open, ‘continuous-learning’ environment where professional development and career progression is encouraged
  • Work within a dynamic, driven, high-achieving, close-knit and fun-loving team
  • High level of autonomy and responsibility
  • Complimentary self-serve kitchen of fresh produce, deli meats and of course, COBS Bread and treats!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
eCommercedigital product managementdelivery operationsplatform administrationdata analysisproject managementdata literacyHTMLPOS systemsorder integration systems
Soft skills
critical thinkinganalytical mindsetorganizational skillscommunication skillscollaboration skillsinfluencing skillsautonomyability to work independentlyability to prioritizepresentation skills