Customer Service Representative

Cobalt Benefits Group, LLC (DBA: Blue Benefit Administrators, CBA Blue & EBPA)

Customer Service Representative for Cobalt Benefits Group assisting with health plan inquiries via inbound calls. Responsible for providing accurate information and supporting members with custom insurance options.

Posted 7/10/2026full-timeRemote • Texas • 🇺🇸 United StatesJunior💰 $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in health insurance benefits, claims, and compliance with regulations such as HIPAA and CMS, while providing exceptional customer service in a fast-paced environment. Proficient in documentation and data entry, with strong communication skills to convey complex information clearly.

Highest-signal resume keywords

Customer Service ExperienceHealth Insurance KnowledgeHIPAA ComplianceMicrosoft Office ProficiencyDocumentation Accuracy

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Health Insurance BenefitsClaims ProcessingBilling ProceduresData Entry AccuracyReading Comprehension

Soft Skills

Verbal CommunicationWritten CommunicationInterpersonal SkillsEmpathyProblem-Solving

Tools & Technologies

Microsoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft TeamsCustomer Management Systems

Industry Keywords

Call CenterHealthcareInsuranceCompliance GuidelinesCustomer Experience

About the role

Key responsibilities & impact

Handle high-volume inbound calls with professionalism, empathy, and accuracy.
Provide clear, accurate information regarding health insurance benefits, claims, billing, and eligibility.
Assist members in navigating online resources and submitting requests.
Document all call interactions in customer management systems in compliance with company and regulatory requirements.
Adhere to call handling standards, including average handle time, quality scores, and first call resolution targets.
Follow compliance guidelines including HIPAA, CMS, and state-specific regulations.
Escalate complex issues appropriately to ensure timely resolution.
Stay current with updates to health plan policies, systems, and processes.
Contribute to continuous improvement by identifying trends and opportunities for enhanced customer experience.

Requirements

What you’ll need

High school diploma or equivalent (associate or bachelor’s degree preferred).
1–2 years of customer service experience; prior call center or healthcare/insurance experience preferred.
Strong verbal, written, and interpersonal communication skills, with the ability to simplify complex information.
Proficiency in Microsoft Office (Outlook, Word, Excel, Teams) and ability to learn new software systems quickly.
Excellent documentation and data entry accuracy.
Strong reading comprehension skills.
Ability to work in a structured, fast-paced environment while meeting productivity and quality metrics.
On-camera presence essential for training and meetings.

Benefits

Comp & perks

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51 - 200 employees
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