Account Manager

Cobalt Benefits Group, LLC (DBA: Blue Benefit Administrators, CBA Blue & EBPA)

Account Manager responsible for day-to-day client service operations at Cobalt Benefits Group. Ensuring client satisfaction and resolving issues with a proactive, detail-oriented approach.

Posted 5/19/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $70,000 - $75,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as a primary contact for day-to-day client inquiries and service needs.
Collaborate with internal teams to resolve complex issues and deliver timely, accurate responses.
Communicate updates related to high-cost claimants, notable claims activity, service issues, and plan performance to internal and external stakeholders.
Troubleshoot and resolve a variety of client and member issues, including claims, eligibility, Rx discrepancies, ID cards, and utilization review concerns.
Coordinate and distribute standard and ad hoc client reports.
Support the development and delivery of quarterly review materials and other client-facing updates.
Identify service gaps or trends and proactively escalate concerns to senior team members.
Track status of outstanding items and ensure closure through proper documentation and communication.

Requirements

What you’ll need

At least 2 years of experience in client services, account management, or benefits administration.
Strong working knowledge of self-funded health plans, stop-loss, and claims processes preferred.
Excellent communication and interpersonal skills, with a client-first mindset.
Highly organized with the ability to manage multiple priorities and meet deadlines.
Proficiency in Microsoft Office Suite; experience with CRM and reporting tools a plus.
Team-oriented with a proactive, solution-driven approach.

Benefits

Comp & perks

Website
LinkedIn
All Job Openings
51 - 200 employees
Who We Are:

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

client servicesaccount managementbenefits administrationclaims processesself-funded health plansstop-loss

Soft Skills

communication skillsinterpersonal skillsclient-first mindsetorganizational skillsability to manage multiple prioritiesdeadline managementteam-orientedproactive approachsolution-driven approach