Program Manager, Client Facing – Supply Chain or Manufacturing Experience

Coates Group

Program Manager managing McDonald’s Canada QSR accounts focusing on hardware programs like kiosks and digital menu boards. Ensuring clear communication and coordination with internal teams and client stakeholders.

Posted 4/29/2026full-timeToronto • 🇨🇦 CanadaMid-LevelSenior💰 CA$75,000 - CA$100,000 per yearWebsite

About the role

Key responsibilities & impact

Act as a key point of contact between McDonald’s Canada stakeholders and Coates internal teams
Support the management and coordination of hardware initiatives including drive thru enclosures, kiosks, media players, and other restaurant technology infrastructure
Consolidate input from internal teams including hardware, product, supply chain, finance, and deployment teams and communicate updates clearly to internal and client stakeholders
Proactively prepare and maintain client facing documentation including program updates, planning materials, and presentation content
Support account leadership in managing client communications, meetings, and follow up actions
Ensure programs progress through appropriate internal processes while maintaining visibility across timelines, dependencies, and deliverables
Maintain strong working relationships with McDonald’s stakeholders across technology, construction, procurement, and vendor teams
Identify opportunities to improve communication, coordination, and program visibility across the account

Requirements

What you’ll need

5 years experience in account coordination, account management, program management, or client facing roles within a technology, hardware, retail, or services environment
Experience working with enterprise clients or complex multi stakeholder environments preferred
Understanding of quick service restaurant operations, retail technology environments, or hardware deployment programs considered an advantage
Demonstrated ability to manage multiple initiatives and coordinate across internal teams and external stakeholders
Strong business awareness with the ability to understand client priorities and align internal teams accordingly

Benefits

Comp & perks

annual market competitive bonus program
Thrive Program with flexible work options
dedicated time for health and wellbeing
Global Wellness paid day off
Give Back Day for community impact

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Soft Skills

communicationcoordinationrelationship managementprogram managementstakeholder managementbusiness awarenessinitiative management