Coates Group

Technical Support Engineer, Level 2

Coates Group

full-time

Posted on:

Location Type: Hybrid

Location: Mangalore • 🇮🇳 India

Visit company website
✨ AI Apply
Apply

Job Level

Mid-LevelSenior

Tech Stack

AssemblyJavaScriptLinuxPHP

About the role

  • Act as a bridge between customers and the internal team
  • Provide technical solutions and ongoing support
  • Handle and resolve support tickets from ticketing systems escalated by L1 points of contact
  • Provide phone and email support, or remote assistance to all clients
  • Stay up to date with all the latest technologies concerning Coates products
  • Update and work-assigned cases in a timely manner adhering to the SLA
  • Maintain strong customer rapport and excellent communication
  • Liaise with external clients and internal stakeholders to provide solutions
  • Troubleshoot, respond and resolve software/hardware issues within defined SLA
  • Address and resolve support tickets from our ticketing system
  • Provide basic network support and hardware configuration
  • Interact with the Project Manager and Support Lead for tickets requiring escalation
  • Perform basic L2 troubleshooting liaising with the onsite technician
  • Verify and maintain small devices (basic assembly, SSD, and RAM replacement), OS/software installation, etc.

Requirements

  • Basic knowledge in IT systems, networking or hardware
  • Basic knowledge in a Linux (especially Ubuntu) environment
  • Good to have knowledge of scripting (e.g. Bash, JavaScript, basic PHP, etc.)
  • Understanding of server-client architecture
  • Strong knowledge of Microsoft PowerPoint and Excel is an added advantage
  • Degree in IT ( BCA/MCA/Engineering or equivalent qualification)
  • Excellent Communication skills
  • Flexibility to work weekends and night shifts as per a rotational roster
  • Required to work from the office at least 3 days per week
  • Preference for candidates residing in or near Mangalore
Benefits
  • Annual market competitive bonus program
  • Thrive Program with flexible work options
  • Dedicated time for health and wellbeing (e.g. virtual Yoga, meditation sessions)
  • Global Wellness paid day off
  • “Give Back Day” for community impact

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
IT systemsnetworkinghardwareLinuxBashJavaScriptPHPserver-client architecturehardware configurationtroubleshooting
Soft skills
communicationcustomer rapportflexibilityproblem-solvingteam collaborationtechnical supporttime managementadaptabilityinterpersonal skillsescalation management
Certifications
Degree in ITBCAMCAEngineering