Coates Group

Technical Support Engineer, Level 3

Coates Group

full-time

Posted on:

Location Type: Hybrid

Location: Mangalore • 🇮🇳 India

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Job Level

JuniorMid-Level

Tech Stack

AssemblyJavaScriptLinuxPHP

About the role

  • Provide deep, analytical troubleshooting for complex tech issues, within defined SLA.
  • Work closely with Internal operations /content team to provide resolution to escalated tickets.
  • Review and escalate bugs and defects, collaborating with development teams to support resolutions.
  • Maintain strong customer rapport and excellent, timely communication.
  • Contribute to documentation to build Coates knowledge base.
  • Proactively stay up to date with all the latest technologies concerning Coates products and the underlying technologies.
  • Test and maintain Hardware devices (basic assembly, SSD, and RAM replacement), OS/software installation, manufacturer warranty application, etc.
  • Develop manuals and knowledge articles for internal/external use.
  • Participate and contribute in process improvement discussions.
  • Perform network troubleshooting to make sure all HW is up to date.

Requirements

  • Minimum 2 years of working experience providing L2 support in IT Industry.
  • Background in IT systems, networking or hardware.
  • Experience in working on any of the ticketing tools.
  • Excellent understanding of SLAs.
  • Advanced Knowledge and experience working in a Linux (especially Ubuntu) environment.
  • Good to have knowledge of scripting (e.g. Bash, JavaScript, basic PHP, etc.)
  • Experience with server, hardware and software support in a networking environment.
  • Understanding of server-client architecture.
  • Strong knowledge of Microsoft PowerPoint and Excel is an added advantage.
Benefits
  • annual market competitive bonus program
  • Thrive Program providing flexible work options
  • virtual Yoga or meditation sessions
  • Global Wellness paid day off
  • “Give Back Day” for community impact

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
L2 supportLinuxBashJavaScriptPHPnetwork troubleshootinghardware supportsoftware supportserver-client architectureSLA understanding
Soft skills
analytical troubleshootingcustomer rapporttimely communicationdocumentationprocess improvement