Enablement Specialist I

Coastal

Enablement Specialist I supporting banking operations and project management at Coastal. Collaborate on process improvement and documentation while maintaining strong delivery mechanics.

Posted 7/21/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $41 - $51 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in process improvement, operational readiness, and documentation within banking operations. Proficient in tracking workstreams, managing stakeholder communications, and supporting compliance in regulated environments.

Highest-signal resume keywords

Process Improvement SupportBanking Operations SupportProject CoordinationDocumentation SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Workflow MappingSOP CreationUAT CoordinationOperational ChecklistsRisk ManagementIssue ResolutionPayments ProcessingCase ManagementAudit ReadinessStakeholder Interviews

Soft Skills

Attention to DetailClear Written Communication

Tools & Technologies

NotionDocumentation Tools

Industry Keywords

Banking OperationsRegulated EnvironmentsOperational ReadinessChange ManagementProcess Documentation

About the role

Key responsibilities & impact

Maintain project hygiene for assigned workstreams: action log, milestones, RAID (risks, assumptions, issues, dependencies), meeting notes, and status updates.
Document current-state banking operations processes end-to-end through stakeholder interviews, walkthroughs, and artifact collection.
Support process improvement by mapping workflows, identifying bottlenecks, and drafting proposed future-state steps with clear handoffs and controls.
Assist with implementation readiness activities (operational checklists, UAT coordination, cutover planning support, post-change stabilization tracking).
Create and update SOPs, runbooks, job aids, and playbooks used by Banking Operations teams.
Track decisions, follow-ups, and open questions across Operations, Product/Engineering, and FinOps partners.
Support partner launches and operational readiness via checklists, action logs, and cutover documentation.
Support remediation/issue resolution workstreams by tracking work and documenting fixes (breaks, exceptions, SLA misses, backlog burn-down).
Support payments and movement-of-funds operational changes (ACH, wires, returns, disputes, callbacks) through procedure updates and validation steps.
Help document and improve case management and escalation workflows (intake, triage, handoffs).
Contribute to audit/exam readiness by organizing evidence, mapping controls to procedures, and documenting current state.

Requirements

What you’ll need

Strong organization and attention to detail; comfort tracking work in Notion or similar tools.
Clear written communication and ability to produce clean documentation.
Comfort working in regulated, high-stakes environments where accuracy matters.
1–3 years of experience in operations, banking operations support, process improvement support, or project coordination.

Benefits

Comp & perks

Medical Coverage: Choose from three competitive medical plans to find the coverage that best fits your needs and lifestyle.
Health Savings Account (HSA): Available with eligible medical plans, offering tax advantages and employer contributions.
Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses to help you save on out-of-pocket costs.
Dental and Vision Insurance: Plans to keep you and your family smiling and seeing clearly.
Life Insurance: Company-paid basic life insurance with options to purchase additional coverage for yourself and your dependents.
Long-Term /Short-Term Disability (LTD): Income protection in the event of a long-term illness or injury.
Supplemental Benefits: Including Hospital Indemnity, Accident Insurance, and Critical Illness coverage to provide extra financial support when you need it most.
401(k) Retirement Plan: A competitive retirement savings plan with company matching to help you plan for the future.
Paid Time Off: Generous vacation and sick leave policies to support your time away from work.
Holidays: Enjoy 11 paid holidays throughout the year.