Complaints Compliance Officer

Coastal

Complaints Compliance Officer overseeing compliance complaints program at Coastal Bank. Responsible for regulatory complaints, risk assessment, and maintaining compliance culture.

Posted 7/13/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $98,408 - $123,010 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in regulatory compliance, complaint management, and analytical reporting, with a strong ability to interpret laws and regulations. Proven skills in problem-solving, communication, and relationship-building within a financial institution context.

Highest-signal resume keywords

Regulatory ComplianceComplaint ManagementAnalytical ReportingProblem-Solving SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Regulation ETruth in Savings ActUnfair, Deceptive or Abusive Acts or Practices (UDAAP)FACTAReg Z-Truth in LendingReg B-Equal Credit Opportunity ActFair Credit Reporting ActTrend AnalysisRoot Cause AnalysisGRC Tool Utilization

Soft Skills

Investigative SkillsCritical ThinkingOrganizational SkillsAttention to DetailInitiative

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPointSharePointWindows Office Suite

Industry Keywords

Regulatory AgencyInternal AuditStakeholder ManagementFinancial InstitutionCompliance Projects

About the role

Key responsibilities & impact

Respond to complaints (Regulatory Agency, Direct from Customers, etc.) accurately, thoroughly and timely. Identify potential regulatory risks while responding to complaints, formulate recommendations, and escalate internally, as needed. Work directly with regulators to respond to complaints and resolve escalated regulatory complaint issues.
Monitor the complaint inbox/feeds for new complaints daily to ensure all complaints are responded to prior to their deadline.
Open complaint cases utilizing a GRC tool for each new complaint, document the account and include all relevant information and documents.
Prepare trend and root cause analysis to identify potentially regulatory issues. Prepare reporting related to regulatory complaints including monthly, quarterly and ad hoc reporting.
Develop internal processes, procedures, and job aids.
Support analysts in complex matters providing coaching.
Assist on Compliance projects as assigned.
Assist with requests from outside regulators and internal audit.
Maintain proficient knowledge of the rules and regulations, including but not limited to, Regulation E, Truth in Savings Act, Unfair, Deceptive or Abusive Acts or Practices (UDAAP), FACTA, Reg Z-Truth in Lending, Reg B-Equal Credit Opportunity Act, Fair Credit Reporting Act.
Builds and maintains strong relationships with key stakeholders and team members.
Provide internal service in accordance with Coastal Core Values.
Because we are a rapidly changing organization, there will be other duties as assigned.

Requirements

What you’ll need

Ability to read, analyze and interpret governmental laws, regulations, and regulatory guidance.
Strong investigative, problem-solving, and critical thinking skills and ability to provide workable recommendations and solutions.
Ability to perform multiple tasks and priorities to meet deadlines.
Ability to exercise independent judgement and perform complex analytical work independently.
Strong verbal and written communication skills with ability to summarize issues, articulate complex concepts clearly, create reports effectively, and interact with variety of individuals within all levels of the department and the financial institution.
Must possess initiative, be a self-starter, have exceptional organizational skills and a high attention to detail and accuracy.
Solid knowledge with standard computer applications including Windows Office suite, e.g. Microsoft Word, Excel, PowerPoint, SharePoint.

Benefits

Comp & perks

Medical Coverage: Choose from three competitive medical plans to find the coverage that best fits your needs and lifestyle.
Health Savings Account (HSA): Available with eligible medical plans, offering tax advantages and employer contributions.
Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses to help you save on out-of-pocket costs.
Dental and Vision Insurance: Plans to keep you and your family smiling and seeing clearly.
Life Insurance: Company-paid basic life insurance with options to purchase additional coverage for yourself and your dependents.
Long-Term /Short-Term Disability (LTD): Income protection in the event of a long-term illness or injury.
Supplemental Benefits: Including Hospital Indemnity, Accident Insurance, and Critical Illness coverage to provide extra financial support when you need it most.
401(k) Retirement Plan: A competitive retirement savings plan with company matching to help you plan for the future.
Paid Time Off: Generous vacation and sick leave policies to support your time away from work.
Holidays: Enjoy 11 paid holidays throughout the year.