Quality Control

Coast Professional, Inc.

Quality Control reviewer supporting Coast Professional’s federal student-loan collection services. Reviewing data, correspondence, appeals, and operational processes for accuracy and compliance.

Posted 8/5/2026full-timeRemote • Louisiana • 🇺🇸 United StatesMid-LevelSenior💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in quality control processes, data entry accuracy, and compliance with federal regulations related to student financial aid. Proficient in Microsoft Office and effective in both independent and team-oriented environments.

Highest-signal resume keywords

Quality Control ChecksAccurate Data EntryMicrosoft Office ProficiencyFederal Student Loan KnowledgeOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality ControlData EntryDatabase MaintenanceReport GenerationDocument Preparation

Soft Skills

Organizational SkillsWritten CommunicationVerbal CommunicationTeam CollaborationJudgment with Confidential Information

Tools & Technologies

Microsoft OfficeDatabase SystemsScorecards

Certifications & Qualifications

Federal Security ClearanceCriminal Background Check

Industry Keywords

Federal RegulationsStudent Financial AidAppeal ProcessingConfidential Information

Tech Stack

Tools & technologies

AndroidiOS

About the role

Key responsibilities & impact

Perform quality control checks on DMCS functions including Loan Intake, Mail Intake, National Payment Center, Back Office and the Correspondence Team
Verify template usage and populated data
Perform administrative functions supporting appeal processing
Maintain and update databases, scorecards, reports, and documents with a high degree of accuracy
Identify and immediately escalate correspondence when warranted
Assist with decision notifications and borrower correspondence
Maintain current knowledge of federal regulations, policies, and processing procedures related to student financial aid
Exercise appropriate judgment with confidential information
Perform other functions requested by management within the scope of the role or provide occasional lower-level support as business needs require
Type or generate letters and other documents
Participate in calibration meetings

Requirements

What you’ll need

High School diploma or GED required
College courses or degree from an accredited college or university preferred
Minimum 3 years of related experience required
Accurate data entry skills
Proficient in Microsoft Office products
Excellent organizational, written, and verbal communication skills
Ability to work in a fast-paced, deadline-oriented environment
Ability to work both as a team member and independently
Ability to write using proper grammar, punctuation, and sentence structure and pass a written test
Required to undergo program update training as student financial assistance programs change, as well as required employee training
Must be current on federal student loans and not delinquent or in default on federal student loans
Must pass a criminal background check
Federal security clearance through MAXIMUS Federal required
Must reside in the U.S.
Must be a U.S. Citizen
Must reside within 50 miles of a Coast Professional, Inc. office
High-speed internet connection with minimum 25 Mbps download and 3 Mbps upload speeds
Ability to connect to the home network with an ethernet cable
Mobile device for DUO multi-factor login: iPhone 7 with iOS 11.1 or higher, or Android device with Android 9.2 or greater
Quiet, dedicated workspace free of distractions and interruptions
Ability to pick up provided computer equipment within 48 hours' notice
Ability to sit at a desk and work on a computer for prolonged periods
Must meet specified vision, hearing, hand/finger, and occasional standing, walking, reaching, and sitting requirements

Benefits

Comp & perks

11 Paid Holidays
401(k)
401(k) matching
AD&D insurance
Dental insurance
Disability insurance
Employee assistance program
Health insurance
Life insurance
Paid sick time
Paid time off
Paid training
Referral program
Vision insurance
Computer equipment is provided
$5.09 Health and Welfare