General Clerk II

Coast Professional, Inc.

General Clerk II handling Federal Student Loan inquiries with customer service responsibilities. Assisting with administrative support and call center functions during high call volumes.

Posted 7/8/2026full-timeRemote • Louisiana • 🇺🇸 United StatesJunior💰 $17 per hourWebsite

About the role

Key responsibilities & impact

Provides knowledgeable written responses to Federal Student Loan inquiries in a courteous and professional manner.
Assists with answering inbound calls regarding FSA Loan Servicing during high call volume.
Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
Provides administrative support to project and operations management.
Performs repetitive clerical steps and clerical duties requiring general knowledge.
Inputs customer and account data by inputting text based and numerical information.
Reviews data for deficiencies and errors, corrects any incompatibility, and checks output for accuracy.
Outreach to various sources via oral and written communication to make appropriate determinations.
Completes and passes call center customer service training.

Requirements

What you’ll need

High school diploma or GED required
At least one (1) year of customer service, administrative or call center experience required.
Must reside in the U.S.
Must be a U.S. Citizen.
Must be able to pass a criminal background check.
Must not be delinquent or in default on any federal student loans.
Ability to write using proper grammar and punctuation.
Ability to type a minimum of 23 WPM required.
Must be able to work independently and in a team environment.
Must have excellent interpersonal skills and the ability to organize simultaneous tasks.
Must have the ability to navigate Microsoft Excel spreadsheets.

Benefits

Comp & perks

11 Paid Holidays
401(k)
401(k) matching
AD&D insurance
Dental insurance
Disability insurance
Employee assistance program
Health insurance
Life insurance
Paid sick time
Paid time off
Paid training
Referral program
Vision insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data EntryClerical DutiesWritten CommunicationGrammar and PunctuationTyping Speed of 23 WPM

Soft Skills

Interpersonal SkillsOrganizational SkillsAbility to Work IndependentlyTeam Collaboration

Certifications

High School DiplomaGED