Coast Guard Exchange (USCGCSC)

Guest Lodge and Reservations Manager

Coast Guard Exchange (USCGCSC)

full-time

Posted on:

Location Type: Office

Location: Novato • California • United States

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Salary

💰 $0 - $52,195 per year

About the role

  • Reporting to the Recreation and Lodging Manager, this position directs all daily Lodging and Reservations operations including but not limited to managing the RV Storage lots.
  • Responsible for overall management and day-to-day operations of Guest Lodging.
  • Assigns work based on priorities, difficulty and requirements of assignments, and staff capabilities.
  • Ensures staff receive proper training to fulfill the requirements of their positions.
  • Supervises and coordinates the activities of assigned NAF segments such as housekeeping/custodial workers, maintenance workers, and desk clerks.
  • Coordinates activities by scheduling work assignments, setting priorities, and directing the work of subordinate employees.
  • Completes evaluations, performs counseling, instructs subordinates on work and administrative matters, resolves complaints and grievances, and proactively takes steps to improve the quality of work performed.
  • Maintains good customer and employee relations, resolves issues regarding lodging services, amenities and policies.
  • Manages the ordering, storage, and distribution of all supplies, furniture, and equipment related to Guest Lodging and Reservations.
  • Works flexible hours including weekends and occasional evenings.
  • Establishes standards for cleanliness and productivity and ensures compliance.
  • Conducts daily room inspections for compliance with established standards and confers with staff to resolve production and personnel issues.
  • Assists with any and all MWR sponsored or related events including supervising, transporting equipment, setup and teardown and cleanup of tables, chairs, trashcans, signs, and other equipment as needed.
  • Assists with operations of events; distributing and collecting tickets, equipment, prizes, and other MWR items as needed.

Requirements

  • High school diploma or GED.
  • Experience in customer service, with working knowledge of retail sales and cashiering and inventory control.
  • Knowledge of basic accounting and cash handling and general office practices.
  • Experience with Microsoft Programs Word, Excel and Outlook.
  • Supervisory or leader experience.
  • Ability to routinely lift 10 pounds and occasionally lift 35 pounds and stand for long periods.
  • Experience with Wix, Ecwid and Payeezy or similar website development and/or ecommerce software (preferred).
  • Experience with installing cable and internet and performing troubleshooting in a variety of settings (preferred).
  • Experience handling ticket sales both in person and online (preferred).
Benefits
  • Paid Annual and Sick Leave
  • Holiday Pay
  • Medical/Dental/Vision Insurance
  • Flexible/Dependent Spending Account
  • Pension Plan
  • 401k Savings Plan
  • Life Insurance
  • Short Term/Long Term Disability
  • Tuition Assistance
  • Paid Parental Leave
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceretail salescashieringinventory controlbasic accountingcash handlingMicrosoft WordMicrosoft ExcelMicrosoft Outlookwebsite development
Soft Skills
supervisory experienceleadershiptrainingproblem resolutioncustomer relationsstaff coordinationwork prioritizationcommunicationevaluationflexibility
Certifications
high school diplomaGED