Guest Lodge and Reservations Manager

Coast Guard Exchange (USCGCSC)

Guest Lodge and Reservations Manager overseeing daily Lodging and Reservations operations. Managing RV Storage and ensuring staff training and compliance with standards.

Posted 4/17/2026full-timeNovato • California • 🇺🇸 United StatesMid-LevelSenior💰 $0 - $52,195 per yearWebsite

About the role

Key responsibilities & impact

Reporting to the Recreation and Lodging Manager, this position directs all daily Lodging and Reservations operations including but not limited to managing the RV Storage lots.
Responsible for overall management and day-to-day operations of Guest Lodging.
Assigns work based on priorities, difficulty and requirements of assignments, and staff capabilities.
Ensures staff receive proper training to fulfill the requirements of their positions.
Supervises and coordinates the activities of assigned NAF segments such as housekeeping/custodial workers, maintenance workers, and desk clerks.
Coordinates activities by scheduling work assignments, setting priorities, and directing the work of subordinate employees.
Completes evaluations, performs counseling, instructs subordinates on work and administrative matters, resolves complaints and grievances, and proactively takes steps to improve the quality of work performed.
Maintains good customer and employee relations, resolves issues regarding lodging services, amenities and policies.
Manages the ordering, storage, and distribution of all supplies, furniture, and equipment related to Guest Lodging and Reservations.
Works flexible hours including weekends and occasional evenings.
Establishes standards for cleanliness and productivity and ensures compliance.
Conducts daily room inspections for compliance with established standards and confers with staff to resolve production and personnel issues.
Assists with any and all MWR sponsored or related events including supervising, transporting equipment, setup and teardown and cleanup of tables, chairs, trashcans, signs, and other equipment as needed.
Assists with operations of events; distributing and collecting tickets, equipment, prizes, and other MWR items as needed.

Requirements

What you’ll need

High school diploma or GED.
Experience in customer service, with working knowledge of retail sales and cashiering and inventory control.
Knowledge of basic accounting and cash handling and general office practices.
Experience with Microsoft Programs Word, Excel and Outlook.
Supervisory or leader experience.
Ability to routinely lift 10 pounds and occasionally lift 35 pounds and stand for long periods.
Experience with Wix, Ecwid and Payeezy or similar website development and/or ecommerce software (preferred).
Experience with installing cable and internet and performing troubleshooting in a variety of settings (preferred).
Experience handling ticket sales both in person and online (preferred).

Benefits

Comp & perks

Paid Annual and Sick Leave
Holiday Pay
Medical/Dental/Vision Insurance
Flexible/Dependent Spending Account
Pension Plan
401k Savings Plan
Life Insurance
Short Term/Long Term Disability
Tuition Assistance
Paid Parental Leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceretail salescashieringinventory controlbasic accountingcash handlingMicrosoft WordMicrosoft ExcelMicrosoft Outlookwebsite development

Soft Skills

supervisory experienceleadershiptrainingproblem resolutioncustomer relationsstaff coordinationwork prioritizationcommunicationevaluationflexibility

Certifications

high school diplomaGED