Manages and grows a book of business through renewals, cross sell/upsell by managing a dedicated team and collaborating in a matrixed environment
Monitor the progress of the project and adjust as necessary to ensure successful completion of the project
Responsible for the managed revenue and team utilization
Lead project status meetings to include information for: schedules, data requirements, assignments
Manages escalations of client engagements, ensuring delivery of quality products and services
Maintains quality service by establishing and enforcing organization standards
Resolves and intervenes on client/staff escalations
Collaborates closely with sales team to drive strategic growth in payments organization
Manage team, responsible for talent decisions regarding performance management, compensation and hiring
Provide mentorship and coaching to team members in areas of audit, assessment, technical review, and writing
Continuous professional development in maintaining industry specific certifications. Maintains strong depth of knowledge in the practice area
Manage projects and team to achieve gross profit and revenue targets
Provides scoping and pre-sales support during sales process
Identifies practice sell-through opportunities and partners with sales
Establishes strong relationships with named account base to grow accounts through renewal support and account planning
Manages a team of 6-15
P&L Responsibility – Gross Profit and Revenue (at least $3mil)
Supports overall health of client accounts by partnering with leadership and sales to ensure clients are receiving a 5-star experience
Leads QBRs (Quarterly Business Reviews) as part of the partnership with account management leadership and sales
Develops internal workflow methodology, process improvements, templates and identifies opportunities for standardization
Prepares white papers, blogs and case studies in partnership with marketing
Requirements
8+ years of expertise in security frameworks and regulatory requirements (such as SOC 2, ISO, NIST, COBIT, HIPAA/HITECH, HITRUST or PCI)
Experience working with technologies hosted via cloud computing environments (e.g., Amazon Web Services, Microsoft Azure, Google Cloud Platform)
Experience working with more than 1 security framework with the ability to identify efficiencies and streamline audit activities
AWS Solution Architect or other CSP certification
At least one of the following information security certifications (CISSP, CISM, Certified ISO 27001 Lead Implementer) and/or one audit certifications (CISA, GSNA, Certified ISO 27001 Lead Auditor/Internal Auditor, IRCA ISMS Auditor or higher, CIA)
Possess any of the following certs: QSA, CISSP, CISA, CISM, CCSFP, HCISPP, CIPP
Demonstrated strength in people leadership and ability to develop talent and manage performance
Strong business acumen and ability to assess business metrics
Exceptional Consulting and Account Management skills: ability to advise and challenge the status quo while building strong relationships
Exceptional technical skills and knowledge
The ability to evaluate the design and effectiveness of technology controls throughout the business cycle
Exceptional written and verbal communication skills, with the ability to communicate succinctly, effectively, and instill confidence with internal stakeholders and external customers
Widely understood as a trusted and credible advisor
Self, team and thought leadership
Diplomatic and broad minded
Ability to facilitate and lead meetings to small or large groups with multiple levels of authority
Understanding of the financials associated with projects and partner with project management and leadership to ensure there is appropriate management of resourcing and budget
Understanding of the financials associated with the book of business to provide head count forecasting data and projections
Manage and support growth and retention of the business
Bachelor's Degree, or equivalent job experience
Ability to travel up to 20%
Benefits
paid parental leave
flexible time off
certification and training reimbursement
digital mental health and wellbeing support membership
comprehensive insurance options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.