Director

• Manages and grows a book of business through renewals, cross sell/upsell by managing a dedicated team and collaborating in a matrixed environment
• Monitor the progress of the project and adjust as necessary to ensure successful completion of the project
• Responsible for the managed revenue and team utilization
• Lead project status meetings to include information for: schedules, data requirements, assignments
• Manages escalations of client engagements, ensuring delivery of quality products and services
• Maintains quality service by establishing and enforcing organization standards
• Resolves and intervenes on client/staff escalations
• Collaborates closely with sales team to drive strategic growth in payments organization
• Manage team, responsible for talent decisions regarding performance management, compensation and hiring
• Provide mentorship and coaching to team members in areas of audit, assessment, technical review, and writing
• Continuous professional development in maintaining industry specific certifications. Maintains strong depth of knowledge in the practice area
• Manage projects and team to achieve gross profit and revenue targets
• Provides scoping and pre-sales support during sales process
• Identifies practice sell-through opportunities and partners with sales
• Establishes strong relationships with named account base to grow accounts through renewal support and account planning
• Manages a team of 6-15
• P&L Responsibility – Gross Profit and Revenue (at least $3mil)
• Supports overall health of client accounts by partnering with leadership and sales to ensure clients are receiving a 5-star experience
• Leads QBRs (Quarterly Business Reviews) as part of the partnership with account management leadership and sales
• Develops internal workflow methodology, process improvements, templates and identifies opportunities for standardization
• Prepares white papers, blogs and case studies in partnership with marketing

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