Assistant Store Manager

CNG Holdings, Inc.

Assistant Store Manager at Check N Go responsible for educating customers on financial products. Ensuring compliance and delivering outstanding customer service in retail operations.

Posted 4/29/2026full-timeAnderson • South Carolina • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Serve and educate customers on the product portfolio by presenting all options for products and/or services to customers that meet their needs
Escalate issues to the store manager, District Director of Operations (DDO), and corporate office if unable to resolve the issue directly with the customer
Answer telephone inquiries in response to general questions, customer applications, requests, or other issues
Perform outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store operating procedures, and district or region volume expectations
Respond professionally and accurately to customers, explaining possible solutions and ensure the customer feels supported and valued
Interact with customers, using active listening skills, to confirm or clarify information and diffuse customer complaints
Handle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer, and other cash handling requirements
Balance individual batch receipts with store sales reports at end of day and assist with resolving over/short discrepancies
Perform customer verifications to validate information presented
Process all transactions accurately and per company policy, including but not limited to loans, check cashing, and Net Spend
Comply with federal and state regulations and Company policies and procedures
Complete compliance trainings and quarterly I Agree timely

Requirements

What you’ll need

High school diploma, GED, or equivalent experience
1 + year(s) of experience with sales, customer service, and/or cash handling preferred
Strong customer service, active listening, and verbal and written communication skills
Proficient in Microsoft Office programs
Ability to multitask, prioritize, and work in an autonomous environment
Must have own personal reliable transportation in compliance with published policy and procedure
Ability and willingness to consistently live and embrace our core values of accountable, inclusive, transparent, and focused

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

cash handlingcustomer servicesalestransaction processingcustomer verification

Soft Skills

active listeningverbal communicationwritten communicationmultitaskingprioritizationproblem-solving

Certifications

high school diplomaGED